Director of Customer Education

Yoodli AI Roleplays•Seattle, WA

10d•$195,000 - $210,000•Remote

About The Position

We’re hiring our first Director of Customer Education to define and build how Yoodli’s global customer and partner base learn, adopt, and succeed with Yoodli’s AI Experiential Learning platform. Reporting to the co-founder and Chief Customer Officer, this role sits at the intersection of customer experience, enablement, and revenue outcomes. You will work across Customer Success, Support, Product, Sales, and Marketing teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Yoodli at scale. Your job will be to turn customer and partner education into a repeatable engine. You'll build the programs, content, and systems that help customers drive adoption inside their organizations, keep them current with everything we ship, and scale enablement across the entire customer base. This is incredibly important to us because we sell to L&D and enablement leaders whose entire job is education: they will assess our rollout against the standard of their own programs. Yoodli aims to create value when people practice repeatedly, see their skills improve over time, and reflect. Teaching customers and partners how to run a great program is part of how the product delivers. To start, this is a hands-on role. You won’t just define the education strategy: you’ll help build the operating model, create scalable learning experiences, support strategic enterprise implementations, and develop a global training capability that grows with the business.

Requirements

5-8+ years in customer education, enablement, instructional design, or customer success at a B2B SaaS company, including at least one function you built from scratch rather than inherited
Hands-on across formats: You've personally scripted and recorded video, designed assessments, led webinars, shipped a certification program, written the guides, and run the live sessions
You tie education to business outcomes, not completion rates. You're comfortable pulling your own data, defining metrics that don't exist yet, instrumenting them, and reporting them to executives
AI first mindset in everything you do, from content creation to tooling design to maintenance. Sharp instincts on what elements AI can help scale and which should remain human led
Strong at cross-functional influence. You’ve worked across Customer Success, Product, Marketing, and Support, including on launches, and you know how to drive work through teams you don't manage
Experience educating enterprise program owners who roll out to hundreds or thousands of users
High agency in ambiguity, and excellent writing. Most of this job is making complicated things feel simple
Series B to Series D SaaS, or a comparably fast-scaling environment

Nice To Haves

A background in L&D, corporate training, or communication coaching. You’ve designed first of its kind programs that pushed learning forward in new and innovative ways
Experience crafting education programs for partner enablement and how those differ from traditional customer enablement
Experience adapting onboarding programs for a variety of industries (e.g. healthcare vs higher ed)
Experience with digital adoption or in-product guidance tooling
You’ve built a customer community or user group alongside a formal curriculum

Responsibilities

Build and maintain the core library: onboarding pathways, self-paced modules, video walkthroughs, guides, templates, product academies, and live workshops
Own customer and partner education for every launch, alpha through GA. That includes internal readiness, so CS, Support, and Sales are fluent before customers see anything, and that keeps pace with how fast we ship: customers and partners should always know what's new, why it matters, and how to use it (in conjunction with Customer Marketing)
Build the program-admin track and certification paths that teach customers and partners to launch and run a Yoodli program inside their org
Segment deliberately: Decide which launches and accounts earn white-glove treatment (working sessions, webinars) and which are served by scaled programs
Measure impact through adoption, time-to-value, and support deflection, and iterate on what the data says
Grow the function as the work proves out: You'll start as the team, then make the case for headcount and hire against where the function needs depth