Director of Customer Care

Union Wireless•Mountain View, WY

9d•$131,703 - $154,743•Onsite

About The Position

Union Wireless is seeking a Director of Customer Care to lead its customer-facing operations, including retail sales, business sales, operator services, and customer support. This executive leadership opportunity aims to drive customer satisfaction, revenue growth, and service excellence. The role involves influencing company performance, customer experience strategy, employee development, and future service offerings. The Director will work with a collaborative leadership team and guide the customer care vision for a company known for innovation, personalized service, and strong community relationships. The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations. This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position. The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.

Requirements

Bachelor's degree in Business Administration, Marketing, Communications, or a related field
7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or a related industry
Demonstrated success leading multi-location teams and developing leaders
Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management
Experience analyzing customer, sales, and operational data to drive decision-making
Excellent communication, coaching, and relationship-building skills
Proven ability to inspire teams and achieve organizational goals

Responsibilities

Lead exceptional service and shape the customer experience.
Lead customer-facing operations, including retail sales, business sales, operator services, and customer support.
Drive customer satisfaction, revenue growth, and service excellence.
Influence company performance, customer experience strategy, employee development, and future service offerings.
Guide the customer care vision.
Provide strategic leadership for retail sales, business sales, operator services, and customer support operations.
Develop and execute customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position.
Collaborate across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.
Lead a team of supervisors and customer-facing employees throughout Union Wireless's service footprint.
Oversee the overall direction, coordination, and performance of customer care operations.