Director of Custodial Services Overnight / AM

Brown University

1d•Onsite

About The Position

The Director of Custodial Services plans, organizes, and directs the activities of managers and supervisors responsible for custodial services in campus buildings, with a focus on Overnight and AM Operations. The Director administers policies, procedures, labor agreements, and training related to custodial personnel and maintains a sanitary, attractive, and orderly environment. The role supports Facilities Management’s commitment to quality craftsmanship, customer service, teamwork, sustainable practices, and the University’s mission.

Requirements

Bachelor of Arts or Bachelor of Science degree in business, management, or a related discipline.
Eight to twelve years of professional work experience in facilities management, plus additional experience with increasing responsibilities in a large service-related organization.
Valid driver's license, active for at least two years before the appointment date, and maintained as a condition of employment.
Accomplished written and oral communication skills.
Expertise in management, leadership, planning, coordinating, budgeting, and implementing large-scale facilities activities in a business or educational environment.
Strong knowledge of custodial and janitorial principles, practices, procedures, equipment, tools, and materials.
Strong knowledge of electronic quality-assurance programs and general industry safety practices and standards in the custodial profession.
Strong analytics background.
Excellent customer-oriented service skills.
Excellent Microsoft Excel, PowerPoint, Word, and Outlook skills.
Strong interpersonal, organizational, and detail-oriented skills.
A sense of urgency in meeting internal and external customer requirements.
A careful but assertive approach to personnel matters and conflict.
Ability to synthesize large amounts of information and plan an appropriate response.
Ability to foster a collaborative, team-centered environment.
Excellent time management, organizational, leadership, and relationship-building skills.
Must successfully complete background check and education requirements.
Must be able to walk, stand, and climb stairs for long durations during and outside of shifts, and work under adverse temperature or weather conditions.
Regularly required to talk and hear, stand, walk, use hands to feel, and reach with hands and arms; vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
May be required to wear personal protective equipment, including steel-toed or non-slip shoes, eye protection, and nitrile or leather gloves.

Responsibilities

Plan, organize, and direct the activities of managers and supervisors serving campus buildings, focusing on Overnight and AM Operations.
Administer policies, procedures, labor agreements, and training related to custodial personnel.
Maintain campus environments in a sanitary, attractive, and orderly condition.
Examine and re-engineer operations and procedures, formulate policy, and develop and implement strategies and procedures.
Develop, plan, and implement short- and long-range goals.
Organize resources and establish priorities.
Process time and attendance and work-order scheduling.
Create and deliver a training curriculum.
Interpret, apply, and explain rules, regulations, policies, and procedures.
Work various shifts as required for training and inspection needs.