Director of CSSP

Easterseals Arkansas•Little Rock, AR

3d•Hybrid

About The Position

The Director of CSSP is responsible for administering and managing the Community Support System Provider (CSSP) program, including planning, implementing, and coordinating projects and activities aligned with the organization’s mission and strategic objectives. The role manages daily program operations, sets goals with staff, monitors program metrics and progress, oversees policies and procedures, and works to improve service quality, effectiveness, and efficiency. The Director also monitors regulatory and contractual compliance, manages resources, and collaborates with Development and Communications on funding, recruitment, and referrals. The position directly supervises program staff and performs related supervisory duties. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., in a hybrid arrangement with clinical services onsite.

Requirements

Bachelor’s degree from a four-year college or university in health, social services, or a related field.
At least five years of experience in a health-related field.
At least five years of management experience.
Excellent interpersonal, leadership, management, and supervisory skills.
Excellent analytical and organizational skills.
Excellent written and verbal communication skills.
Passion for ESA’s vision, mission, and purpose, and ability to communicate that passion to others.
Excellent working knowledge of program operations, including service delivery, governing regulations, funding, budgeting, and reporting.
Ability to present to groups and answer questions in person and via video conference.
Strong computer skills, including use of email, calendar, word processor, spreadsheet, video conferencing, presentation software, and program-specific platforms.
Strong orientation to deadlines and detail.
Demonstrated ability to work effectively and collaboratively with employees with varied experience, education, and backgrounds.
Ability to manage a diverse and demanding workload.
Ability to develop individual team members and the team as a whole.
Demonstrated commitment to diversity, equity, and inclusion.
Ability to perform the essential physical functions of the role, with reasonable accommodations where applicable.

Nice To Haves

Master’s degree in a relevant field.
Behavioral health clinical management experience.

Responsibilities

Manage daily operations that support program objectives and goals.
Initiate projects and set goals with program staff that align with the organization’s strategic objectives.
Use the ESA operating system to plan, monitor, and assess key metrics, setbacks, and progress toward trimester and annual goals.
Oversee the development and implementation of program policies and procedures, including staff training.
Coordinate program projects and activities within the program and across the organization.
Ensure fidelity of data collection, analysis, and reporting.
Develop, implement, monitor, and adjust work systems and processes to support program objectives and improve outcomes.
Review and evaluate ongoing service quality and work with staff to improve program quality, effectiveness, and efficiency.
Monitor program compliance with applicable laws, regulations, processes, and procedures, including requirements from federal and state agencies and licensing and certification agencies.
Monitor contracted services and ensure services are provided within contract terms.
Deploy resources efficiently and effectively toward program and organizational goals, working with staff to balance workload and effort.
Collaborate with Development and Communications to identify program needs related to funding, employee recruitment, and service referrals.
Generate referrals and admissions and serve as a professional resource to the community and referral sources regarding the program.
Comply with applicable federal, state, and local laws and regulations and follow requirements for accessing protected health information.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.