Director of CSSP

EASTERSEALS ARKANSAS•Little Rock, AR

4d•Hybrid

About The Position

The Director of the Community Support System Provider (CSSP) program administers and manages the program, planning, implementing, and coordinating projects and activities that support the organization’s mission and strategic objectives. The role oversees daily operations, program goals and metrics, policies and procedures, data integrity, service quality, compliance, contracted services, and effective use of resources. The Director also collaborates with Development and Communications on funding, recruitment, and referrals, and serves as a professional resource to the community and referral sources. The position directly supervises program staff and performs related supervisory duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems. The employee must comply with applicable laws and regulations, including requirements concerning access to client protected health information. This is designated a non-safety-sensitive position under the Arkansas Medical Marijuana Amendment. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a hybrid work arrangement and clinical services onsite.

Requirements

Bachelor’s degree from a four-year college or university in health, social services, or a related field.
At least five years of experience in a health-related field.
At least five years of management experience.
Excellent interpersonal, leadership, management, and supervisory skills.
Excellent analytical and organizational skills.
Excellent written and verbal communication skills.
Passion for ESA’s vision, mission, and purpose, and ability to communicate that passion to others.
Excellent working knowledge of program operations, including service delivery, governing regulations, funding, budgeting, and reporting.
Ability to present to groups and answer questions in person and via video conference.
Strong computer skills, including email, calendar, word processing, spreadsheets, video conferencing, presentation software, and program-specific platforms.
Strong orientation to deadlines and detail.
Ability to work effectively and collaboratively with employees with different levels of experience, education, and backgrounds.
Ability to manage a diverse and demanding workload.
Ability to develop individual team members and the team as a whole.
Demonstrated commitment to diversity, equity, and inclusion.
Ability to meet the position’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional stooping, kneeling, crouching, or crawling; and occasional lifting or moving of 10–40 pounds and possible assistance lifting 50 or more pounds.

Nice To Haves

Master’s degree in a relevant field.
Behavioral health clinical management experience.

Responsibilities

Manage daily operations to support program objectives and goals.
Initiate projects and set goals with program staff that align with organizational strategic objectives.
Use the ESA operating system to plan, monitor, and assess key metrics, setbacks, and progress toward trimester and annual goals.
Oversee development and implementation of program policies and procedures, including staff training.
Coordinate program projects and activities within the program and across the organization.
Ensure fidelity of data collection, analysis, and reporting.
Develop, implement, monitor, and adjust work systems and processes to support program objectives and improve outcomes.
Review and evaluate ongoing service quality and work with staff to improve program quality, effectiveness, and efficiency.
Monitor program compliance with applicable laws, regulations, processes, and procedures, including requirements of federal and state agencies and licensing and certification agencies.
Monitor the quality of contracted services and ensure services are provided within contract terms.
Deploy resources efficiently and effectively toward program and organizational goals, working with staff to balance workload and effort.
Collaborate with Development and Communications to identify program needs related to funding, employee recruitment, and service referrals.
Generate program referrals and admissions and serve as a professional resource to the community and referral sources.
Comply with federal, state, and local laws and regulations pertaining to Easterseals Arkansas, including rules on access to protected health information.
Directly supervise program staff, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.