Operations - Director of Critical Power

Ontivity•Gig Harbor, WA

6d•Hybrid

About The Position

This role is critical to building and scaling a best in class nationwide critical power division. The ideal candidate is a builder and operator who can lead service, installation, and sales organizations, drive financial and operational performance, and ensure the safe, reliable delivery of critical power solutions across all markets. The Director of Critical Power is a senior leadership role responsible for building, scaling, and overseeing nationwide critical power operations across multiple markets. This position provides strategic and operational leadership for service, installation, and sales of critical power solutions, including generators, solar, electrical systems, AC/DC power, UPS systems, and related infrastructure. This role requires a hands on leader with the ability to establish operational structure, drive financial performance, and foster strong internal and external partnerships while maintaining an uncompromising commitment to safety. The Director will align service, installation, and sales teams to ensure seamless coordination between revenue generation and operational execution. This position reports directly to the Vice President of the West Region and works cross functionally with Operations, Sales, Engineering, Project Management, and Executive Leadership to deliver reliable, high quality power solutions nationwide.

Requirements

10+ years of experience in critical power, electrical infrastructure, or related industries
5+ years of leadership experience managing multi market or nationwide operations
Strong working knowledge of: Generator and backup power systems, UPS and battery systems, AC/DC power systems, Electrical distribution systems
Proven experience leading service, installation, and sales teams
Demonstrated P&L ownership with strong financial and analytical skills
Deep understanding of safety and regulatory requirements (OSHA, NEC, NFPA)
Proven ability to build, lead, and scale teams across multiple regions
Executive leadership across service, installation, and sales organizations
Operational execution and scalability
Financial acumen and business ownership mindset
Strategic thinking with a growth orientation
Strong communication and stakeholder management skills
Effective problem solving and decision making
Customer focused leadership approach
Unwavering commitment to safety
Willingness to travel nationwide as required (50%)
Must be able to lift up to 50 lbs. occasionally
Work on work sites
Must be at least 21 years old, have a valid driver’s license
Able to pass pre-employment screening that includes background, drug testing and MVR

Nice To Haves

Solar or alternative energy solutions

Responsibilities

Build, lead, and scale a nationwide critical power division encompassing service, installation, and field operations
Develop and implement standardized processes, procedures, and best practices across all markets
Oversee execution of: New system installations, Preventative maintenance programs, Troubleshooting and emergency service response
Ensure consistent, high quality delivery of critical power solutions, including: Standby and prime generators, UPS and battery systems, DC power systems, Solar and hybrid power solutions, Low and medium voltage electrical infrastructure
Establish and manage regional teams, ensuring appropriate staffing, training, and performance management
Drive operational efficiency, scalability, and continuous improvement across all regions
Lead and execute nationwide sales strategy for critical power services and installations
Partner with internal sales teams to identify opportunities, expand customer relationships, and support large scale bids and proposals
Develop and implement go to market strategies aligned with company growth objectives
Ensure alignment between sales commitments and operational execution
Monitor pipeline activity, conversion rates, and revenue targets to drive growth
Champion a safety first culture across all operations
Ensure compliance with OSHA, NFPA, NEC, and company safety standards
Develop, implement, and enforce safety policies, procedures, and training programs
Conduct audits and lead incident investigations and root cause analyses as needed
Own full P&L responsibility for the critical power division
Develop and manage budgets, forecasts, and financial models
Analyze job costing, service margins, and installation performance to drive profitability
Identify opportunities to increase revenue, improve margins, and optimize resource utilization
Build and maintain strong relationships with key customers, partners, and stakeholders
Serve as an executive point of contact for strategic accounts and high visibility projects
Ensure high levels of customer satisfaction across service delivery, installation quality, and ongoing support
Leverage market insights to position the company competitively across regions
Partner closely with Sales, Engineering, Project Management, and Procurement teams to ensure alignment and execution
Provide technical and operational guidance on complex or high risk projects
Align critical power strategy with overall company objectives
Establish and monitor KPIs across service, installation, and sales functions
Provide regular reporting and performance updates to executive leadership
Use data and analytics to inform decision making and drive continuous improvement