Director of Critical Care Services

Mercyhealth Wisconsin and Illinois•Riverside, CA

2d•$113,023 - $180,836•Onsite

About The Position

We are seeking an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This leadership role offers the opportunity to advance quality and patient safety, strengthen multidisciplinary collaboration, support staff development, and drive operational excellence while ensuring the delivery of high-quality, evidence-based care to critically ill and injured patients.

Requirements

Bachelor of Science in Nursing or Master of Science Degree in Nursing
Must have a minimum of 3 to 5 years of progressively responsible hospital nursing leadership experience.
Licensed professional nurse in the state of practice
Approved CPR, BLS within 90 days of hire date
Passing the Driver’s License Check and or Credit Check--for those positions requiring.
Passing the WI Caregiver Background Check and or IL Health Care Workers Background Check.
Must be able to follow written and oral instructions.

Nice To Haves

If the individual has a BSN, a Master’s Degree in a related field is preferred.

Responsibilities

Ability to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.
Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.
Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.
A visible nursing leader with outstanding relationship building skills.
A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.
Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction--PressGaney and HCAHPS--action plans to achieve targets for their areas of responsibility.
Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.
Knowledge of accreditation and certification requirements and standards.
Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions.
Strong nursing leader who is customer focused with a collaborative attitude. Exhibits a passion for nursing.
Serves as a role model and coach for Service Excellence Standards and service recovery.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.
Directly supervises manager of critical care. Indirectly supervises partners of critical care. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.