Director of Crew Services

National Air Cargo Group Inc•Orlando, FL

1d•Onsite

About The Position

The Director of Crew Services is responsible for leading the Crew Services Department and ensuring Crewmembers are supported through effective scheduling, staffing, travel, and operational support programs in compliance with applicable FARs and Company policies. This position works closely with operational leadership to develop staffing plans and resource strategies that support the flight schedule and operational objectives.

Requirements

Minimum of 7 years of experience in airline operations, with a focus on Crew scheduling/planning
Comprehensive understanding of 14 CFR Part 117 and Part 121
Experience leading operational teams in a 24/7 environment
Reliable and self-motivated with a positive attitude
Able to multitask efficiently and effectively to meet deadlines
Interpersonal, written, and verbal communication skills
PC proficient in Microsoft Office products and general internet applications
Ability to work any shift including evenings, weekends, holidays, and overtime as needed
Some travel may be required
Must be able to read, write, and speak English fluently

Responsibilities

Participate in the Company's SMS, as required
Serve as a key stakeholder in the Company's Fatigue Risk Management Program (FRMP) and support related policies, processes, and initiatives
Provide leadership and oversight of functions related to Crew scheduling, planning, staffing, travel, and operational readiness
Ensure Crew Services personnel perform their respective duties while providing support to Crewmembers and maintaining the integrity of the flight schedule
Analyze future flying, fleet growth, and new business opportunities while collaborating with other departments to support operational priorities and strategic objectives
Develop and maintain processes to ensure Crewmember legality and operational readiness, including compliance with FARs, training and qualification requirements, visa and international entry requirements, Company policies, and other applicable requirements
Provide oversight of the Crew travel program and support initiatives to improve service, efficiency, and cost management
Monitor staffing models and provide regular Crew forecasting updates while coordinating with Training and other departments to ensure alignment with current and future operational requirements
Report on departmental performance, staffing, and operational readiness
Other duties as assigned