Director of Creative

Manychat • Austin, TX

7h • Hybrid

About The Position

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok, resulting in better engagement, more sales, and sustainable growth. With a diverse team across three continents, we are building a leading Chat Marketing platform used by over 1.5 million customers worldwide. We are seeking a Director of Creative to own global content, creative, and organic social strategy. This role involves transforming brand and product narratives into high-performing, audience-first content that engages, educates, and inspires. This position is central to how Manychat is experienced across all platforms, leading a team spanning content, socials, video, and creative operations, with a focus on maintaining an engaging brand voice and presence.

Requirements

• 10+ years of experience leading creative, content, and social teams, ideally in SaaS, media, or creator-focused tech environments.
• A proven track record of building and scaling content and social strategies that drive brand awareness, community growth, and pipeline impact.
• Deep fluency in storytelling for digital audiences - knowing what works where, and why.
• Experience managing high-volume content pipelines and performance-focused editorial systems.
• Mastery of social media platforms, content trends, and analytics tools to guide decisions and iterate quickly.
• Expertise in video and visual storytelling, including directing creative vision and managing production workflows.
• Exceptional leadership and communication skills, with the ability to inspire teams and influence stakeholders at all levels.

Responsibilities

• Own and evolve a cohesive vision and strategy that spans campaigns, events, editorial, SEO and educational content.
• Lead content ideation and creation across formats - from blog posts, articles, and guides to carousels, email narratives, and branded editorial pieces.
• Build a content engine that scales: audience-informed, performance-tracked, and deeply integrated with product and growth goals.
• Partner with teams like product marketing, performance, brand and comms to ensure content supports strategic objectives and drives measurable business impact.
• Translate strategy into standout creative that drives influence and impact.
• Set the bar for taste, originality, and execution across all channels.
• Develop scroll-stopping creative concepts that are platform native and drive real engagement.
• Define and execute the organic social strategy across all major platforms - including Instagram, LinkedIn, TikTok, X, and YouTube - with a sharp focus on driving quality impressions, engagement, and share of voice.
• Lead a nimble, creative team in creating thumb-stopping, culturally relevant content that amplifies our brand and fuels community love.
• Infuse social into everything - from launches and announcements to campaigns and community moments - making Manychat a brand people want in their feed.
• Stay ahead of platform trends, emerging content formats, and creator partnerships to keep Manychat at the forefront of social innovation.
• Lead, mentor, and grow a high-impact team of writers, strategists, social media managers, video producers, and creative project managers.
• Champion a culture of creativity, collaboration, and constant learning — inside your team and across the company.

Benefits

• Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Hybrid work and generous leave options to prioritize your work-life balance.
• In-office perks, including free meals and snacks.
• Company-funded sport activities, annual offsites and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed