Director of Counseling Services

Massachusetts College of Pharmacy and Health Sciences•Worcester, MA

14d

About The Position

The Director of Counseling Services leads the administration, organization, clinical services, staff management and training, and daily operations of Counseling Services for the Worcester campus. The role provides clinical supervision and consultation, ensures high-quality and compliant treatment services, coordinates with outside health providers, and works with the Executive Director to align campus practices with university-wide Counseling Services. The Director also provides direct counseling and crisis support to students, conducts outreach, collaborates with University personnel, participates in committees and events, and oversees the department budget.

Requirements

Master’s degree or higher in Social Work, Counseling Psychology, or a related field.
At least five years of clinical care experience.
Crisis management experience, including serving in an on-call capacity.
Current Massachusetts LMHC, LICSW, or Licensed Psychologist licensure.
Understanding of the educational, cultural, and social needs of domestic and international students.
Ability to work occasional nights and weekends.
Ability to manage multiple priorities and meet deadlines.
Ability to work with difficult situations and help students manage strong emotions.
Ability to collaborate with University staff and departments to support students’ emotional, developmental, and behavioral needs.
Familiarity with the complexities of international student transitional needs.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.

Nice To Haves

Two or more years of experience in a college or university counseling setting.

Responsibilities

Lead the administration, supervision, organization, and daily operations of Worcester campus Counseling Services.
Serve on the Worcester Campus Student Affairs leadership team and advise the Worcester Senior Associate Dean.
Directly supervise Counseling Services staff on the Worcester campus.
Manage the Center’s day-to-day clinical operations, delivering treatment, consultation, and collaboration in accordance with legal and ethical standards and best practices.
Provide clinical supervision, consultation, and training to professional and intern staff.
Train new staff in Titanium and clinical documentation procedures, and develop and implement enhancements to clinical documentation and electronic medical records.
Develop and work with outside providers of psychiatry and other health-related services for students.
Consult with the Executive Director to align Worcester Counseling Services with university-wide practices.
Represent the University and participate in the Worcester College Counseling Consortium.
Provide individual and group counseling, case management, and intervention support for Worcester campus students.
Conduct crisis assessments, interventions, and safety planning using ethical and legal standards and best practices.
Provide wellness outreach programming for a diverse student body.
Refer students to outside treatment providers and provide case management.
Consult and collaborate with faculty and staff regarding student matters.
Develop and maintain relevant protocols for the departmental operations manual.
Participate in the Counselor-on-Call protocol, including weekends, after hours, break periods, and holidays.
Maintain clinical notes, clinical documentation, administrative forms, and electronic records in accordance with department policy, ethical standards, and state and federal laws.
Assist with student Medical Leave-of-Absence processes in coordination with academic support and Student Affairs, including exit and re-entry meetings.
Meet with students returning from mental health-related evaluations or inpatient care to support their return to MCPHS.
Participate in University-wide committees and programming or events, including Commencement, Orientation, Open Houses, and student leader training.
Maintain knowledge of Title IX regulations and response protocols.
Oversee the departmental budget and manage expenditures.