Director of Counseling Services

MCPHS•Worcester, MA

12d

About The Position

The Director of Counseling Services leads the administration, organization, counseling, staff management and training, and daily operations of Counseling Services for the Worcester campus. The Director serves on the Worcester Campus Student Affairs leadership team, advises the Worcester Senior Associate Dean, and directly supervises Counseling Services staff. The role oversees clinical operations and treatment services, provides supervision and consultation, develops clinical documentation and electronic medical record procedures, coordinates with outside psychiatry and health-service providers, and works with the Executive Director to align Worcester services with university-wide practices. The Director provides individual and group counseling, case management, crisis assessment and intervention, safety planning, wellness outreach, referrals, and consultation with faculty and staff. The role also maintains clinical records and operational protocols, participates in the Counselor-on-Call protocol—including weekends, after-hours periods, breaks, and holidays—and supports students taking or returning from medical leave or mental-health-related care. Additional duties include university committees and events, maintaining knowledge of Title IX regulations and response protocols, and overseeing the departmental budget and expenditures.

Requirements

Master’s degree or higher in Social Work, Counseling Psychology, or a related field.
At least five years of clinical care experience.
Current Massachusetts LMHC, LICSW, or Licensed Psychologist licensure.
Crisis management experience, including serving in an on-call capacity.
Understanding of the educational, cultural, and social needs of domestic and international student communities.
Ability to work occasional nights and weekends.
Ability to manage multiple priorities and meet deadlines.
Ability to work with difficult situations and help students manage strong emotions.
Ability to collaborate with university staff and departments to support students’ emotional, developmental, and behavioral needs.
Familiarity with the complexities of international student transitional needs.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.

Nice To Haves

Two or more years of experience in a college or university counseling setting.

Responsibilities

Lead the administration, supervision, organization, and daily operations of Counseling Services on the Worcester campus.
Serve on the Worcester Campus Student Affairs leadership team and advise the Worcester Senior Associate Dean.
Directly supervise Worcester Counseling Services staff.
Oversee the Center’s day-to-day clinical operations and deliver treatment services, consultation, and collaboration in accordance with legal and ethical standards and best practices.
Provide clinical supervision, consultation, and training to professional and intern staff.
Train new staff in Titanium and clinical documentation procedures, and develop and implement enhancements to clinical documentation and electronic medical records.
Develop and work with outside providers of psychiatry and other health-related services for students.
Work with the Executive Director to align Worcester Counseling Services with university-wide practices.
Represent the university and participate in the Worcester College Counseling Consortium.
Provide individual and group counseling, case management, and intervention support for Worcester campus students.
Provide crisis assessment, intervention, and safety planning using ethical and legal standards and best practices.
Provide wellness outreach programming for a diverse student body.
Refer students to outside treatment providers and provide client case management.
Consult and collaborate with faculty and staff regarding student matters.
Develop and maintain relevant protocols for the departmental operations manual.
Participate in the Counselor-on-Call protocol, including weekends, after-hours periods, breaks, and holidays.
Maintain clinical notes, documentation, administrative forms, and electronic records in accordance with department policy, ethical standards, and state and federal laws.
Assist with student Medical Leave-of-Absence processes in coordination with academic support and Student Affairs offices, including exit and re-entry meetings.
Meet with students returning from mental-health-related evaluations or inpatient care to support their return to MCPHS.
Participate in university-wide committees and programming or events, including Commencement, Orientation, Open Houses, and student leader training.
Maintain knowledge of Title IX regulations and response protocols.
Oversee the departmental budget and manage expenditures.