Director of Coordination

Elite Home Health Care•New York, NY

2d•Onsite

About The Position

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! As the Director of Coordination in you'll play a crucial role in maintaining efficiency and excellence. This role will maintain department efficiency by overseeing coordination processes and managing a team of HHA/PCA coordinators. You'll cultivate positive relationships with clients and families, conduct regular check-ins to assess performance, and ensure clear communication with all stakeholders. You'll also contribute to incident reporting, conduct performance evaluations, and manage schedules for operational continuity.

Requirements

Demonstrated experience (2+ years) in leadership roles, successfully leading teams to meet deadlines and achieve goals.
Exceptional verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
Bachelor’s Degree
Strong organizational skills and keen attention to detail.
Excellent analytical, decision-making, and problem-solving abilities.
Proven ability to collaborate effectively within a team environment.

Responsibilities

Maintain department operation efficiency by overseeing and optimizing all coordination processes.
Manage a team of HHA/PCA coordinators to ensure timely and accurate completion of documentation, facilitating smooth caregiver-client matching.
Cultivate positive relationships with coordinators, clients, and families, offering support, empathy, and assurance throughout their homecare journey.
Conduct regular check-ins and meetings with coordinators to assess performance, address concerns, and gather feedback for continuous improvement.
Ensure clear and consistent communication with executive teams, clients, contracts, and team members.
Assist HR in conducting corrective counseling sessions for caregivers as needed.
Key member of incident reporting team, responsible for intake of situations, evaluation, review and making recommendations for corrective action for individuals or general procedures.
Conduct annual performance evaluations for administrative employees.
Audit coordinator for case loads, analyze patient care standards, policies, and procedures to enhance quality, and plan staff resources for optimal care delivery.
Manage monthly on-call schedules and coordinators' vacation schedules to maintain operational continuity.
Weekly review pre-billing reports to ensure accuracy and compliance.