Director of Constituent Services

Office of the Indiana Attorney General • Indianapolis, IN

18h • Onsite

About The Position

For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

Requirements

• Exceptional written and verbal communications
• Detail oriented and organized
• Responsible for having a broad understanding of current events
• Detailed knowledge of local, state and federal government
• Keep abreast of state and federal legislation that impacts constituents
• Ability to learn new concepts quickly
• Able to handle stressful situations

Nice To Haves

• 4-year bachelor’s degree from an accredited university preferred but not required.

Responsibilities

• Oversee and manage constituent services operation and team
• Ensure front desk in the statehouse and at the government center are staffed during business hours.
• Oversees constituent services staff to ensure accurate data entry on incoming correspondence, external messaging is consistent and accurate, responses are given in timely fashion to ensure a customer focused environment.
• Provide weekly reports on correspondence to executive team and the Attorney General
• Serves as the primary point of initial contact to visitors, legislators, and invited guests of the AG and Executive Team when they arrive at the Statehouse.
• Provide assistance to AG and Executive Team, as appropriate, in communicating with internal and external constituents and staff.
• Manages a variety of special projects for the AG and Executive Staff, as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director