Constituent Services Liaison

Veritas HHS•Nashville, TN

9d•Onsite

About The Position

The Constituent Services Liaison serves as the primary liaison between the 20th Judicial District’s Child Support Office and the Tennessee Department of Human Services (TDHS) constituent services function, including the project’s on-site call center operation. This individual also receives and acknowledges work orders, responds directly to customer inquiries and assigns work orders to case managers.

Requirements

Associate’s degree or above preferred
At least two years of experience in a child support or customer service call center environment
Education can be substituted for years of experience
Excellent communication skills
Final candidates will be subject to a background check as part of the hiring process.
The background check process requires submitting your fingerprints at one of the listed facilities.

Responsibilities

Responds directly to customer inquiries referred directly from TDHS or elected officials
Assigns work orders to case managers, operations managers, project manager, or to the Office of Special Counsel, as appropriate, for resolution, with a copy to the appropriate supervisor/manager
Enters each referred contact or complaint into our contact tracker and monitors response to ensure that CSS of Tennessee and TDHS time frames and quality standards are met
Produces daily reports for management team
Perform related duties as required