Director of Conference Services

Pyramid Global Hospitality

1d•$100,000 - $115,000•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks. At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience. Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family. What you will have an opportunity to do: Director of Conference Services Job Description We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. We are seeking an experienced and organized individual to join our team as a Director of Conference Services. The Director of Conference Services reports to the Director of Sales and will ensure client satisfaction of all conference space bookings and catered functions by maintaining and managing the highest standards of products and services while maximizing profitability through upselling and cost control. Responsible for all functions within Conference Services department, including but not limited to, sales strategy, marketing, revenues, service, menus, staffing, and training.

Requirements

4 year college degree or 5 years of Conference Services experience in a similar Managerial Role at an upscale Hotel/Resort/Private Club and/or equivalent combination of education and experience
Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs recommended.

Responsibilities

Responsible for the overall leadership, coordination, and evaluation of the CS Department.
Work as intermediary between Sales and CS by receiving definite group turnover, assigning group contracts and following up on all assigned departmental duties
Possess the ability to detail any definite booking that is turned over to CS
Maximize revenue opportunity by overseeing the strategic assignment of meeting space.
Act as a dynamic self starter to build new client relationships and nurture existing relationships
Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off site events, transportation, audio visual etc.
Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
Work closely with Executive Chef and Hotel Manager to establish strategic menu placements and experiences.
Hire, train and oversee all departmental staff
Develop monthly forecasts and yearly budgets with Director of Sales & Marketing to maximize profitability.
Maintain an awareness of competition through continual inspections and reviews of local promotions.
Ensure guest satisfaction by managing client relations and event surveys.
Maintain standard operating procedures for all conference services positions, including corporate requirements.
Contract yearly vendor agreements
Host weekly staff meeting and communicate directly to Director of Sales and Director of Sales & Marketing with all employee engagement outcomes.
Evaluate skill levels and performance of Conference Services team members including quarterly/yearly performance reviews and succession plans for advancement.
Maintain communication between all property departments.
Perform other duties as assigned by management.