Director of Community Standards, Policies, and Conflict Resolution
About The Position
The Director of Community Standards, Policies, and Conflict Resolution develops, implements, and maintains university community standards, policies, and conflict resolution processes. The role helps foster a safe and respectful campus environment by promoting adherence to guidelines, addressing policy violations, resolving disputes, and supporting a culture of personal responsibility, integrity, connection, and inclusivity. The Director oversees student conduct procedures, investigations, hearings, and sanctions, with attention to fairness, confidentiality, due process, educational outcomes, and personal growth. The role also establishes and oversees conflict resolution and mediation processes, monitors compliance, and collaborates across the university to communicate and enforce policies. Additional responsibilities include training and education, documentation and reporting, risk assessment, and supervision of hearing officers. The position serves in an administrator-on-call rotation and may assist with university and divisional programs.
Requirements
- Master’s degree in higher education administration, student affairs, or a related field, or equivalent professional experience.
- Five to seven years of progressively responsible experience in student conduct, community standards, or a related area.
- Demonstrated knowledge of higher education law, due process, and regulatory compliance related to student conduct.
- Excellent interpersonal, communication, negotiation, and conflict resolution skills.
- Ability to write and revise clear, accessible policies that reflect university values and comply with relevant laws, regulations, and industry standards.
- Strong leadership and team management abilities.
- Exceptional organizational and analytical skills.
- Commitment to promoting a diverse, inclusive, and respectful campus community.
- Ability to maintain confidentiality and handle sensitive information.
- Strong project management and organizational skills.
- Experience working in a diverse and inclusive environment.
- Ability to respond to crises and maintain mobility and visibility on campus.
- Ability to lift no more than 25 pounds.
- Ability to sit for periods of time in an office setting.
- Ability to manage administrative responsibilities, including data entry and use of software and web-based programs and processes.
Nice To Haves
- Experience with mediation or a Juris Doctorate is considered an asset.
- Mediation training is preferred.
Responsibilities
- Develop, review, and update university community standards, policies, and guidelines in alignment with federal and state laws and university values and standards.
- Collaborate with stakeholders to communicate policies effectively and ensure consistent enforcement.
- Oversee the student conduct process and conduct investigations and hearings for alleged policy violations while maintaining confidentiality and due process.
- Administer appropriate sanctions with a focus on educational outcomes and personal growth.
- Establish and oversee fair, impartial, and effective conflict resolution processes.
- Mediate or facilitate conflict resolution sessions and provide guidance to students, staff, and faculty.
- Develop and oversee a conflict resolution and mediation program and provide mediation services when necessary.
- Monitor compliance through regular audits and assessments; identify and report violations, trends, and improvement areas, and collaborate with departments to address non-compliance.
- Develop and deliver training and workshops for students, faculty, and staff on policies, codes of conduct, and conflict resolution strategies.
- Ensure stakeholders are informed about policies and standards through effective communication.
- Collaborate with academic units to integrate ethics and integrity education into the curriculum.
- Maintain detailed records of policy violations, conflicts, outcomes, and resolutions.
- Prepare regular reports and presentations, highlight key metrics and concerns, and recommend data-informed improvements.
- Serve on the administrator-on-call rotation.
- Coordinate with university departments to align policies and standards with university objectives and communicate updates to relevant stakeholders.
- Identify risks associated with community standards and policies and develop mitigation strategies.
- Ensure policies and conflict resolution processes comply with legal and professional requirements.
- Supervise hearing officers responsible for policy enforcement, conflict resolution, and education initiatives.
- Foster accountability, professionalism, inclusivity, and continuous improvement.
- Perform other relevant duties as assigned by the Associate Dean of Students, Assistant Vice President and Dean of Students, or Vice President.
- Assist other departments with divisional and university programs, such as orientations, homecoming weekend, and family and friends' weekend.
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What This Job Offers
Job Type
Full-time
Career Level
Director
