DIRECTOR OF COMMUNITY OUTREACH

San Gorgonio Memorial Hospital•Banning, CA

About The Position

The Director of Community Outreach provides strategic leadership, planning, and oversight for the hospital’s community engagement, community benefit, external partnerships, public relations, grant development support, and outreach activities. The Director is the primary liaison between the hospital and its affiliated Foundation, aligning philanthropic efforts with organizational priorities and coordinating communication, collaboration, and reporting between the two entities. The role develops and implements initiatives to improve community health, address identified needs, strengthen stakeholder relationships, and increase awareness of the hospital’s services and mission. Working with hospital leadership, clinical departments, government agencies, educational institutions, nonprofit organizations, and community partners, the Director advances health equity, access to care, and the hospital’s strategic objectives. The position evaluates program effectiveness using data-driven measures, ensures compliance with community-benefit reporting requirements, and represents the organization throughout the community.

Requirements

Bachelor’s degree in Public Health, Healthcare Administration, Business Administration, Communications, Community Development, Nonprofit Management, Social Services, or a related field, or an equivalent combination of education and directly relevant experience.
At least five years of progressively responsible experience in community outreach, community benefit, public health, population health, nonprofit leadership, healthcare administration, government relations, foundation relations, or a related field.
At least three years of leadership, management, supervisory, or significant project management experience.
Demonstrated success developing community partnerships, leading strategic initiatives, managing programs and budgets, and measuring outcomes.
Strong written, verbal, facilitation, presentation, negotiation, relationship-building, and conflict-resolution skills.
Ability to analyze data and translate findings into strategic recommendations and actionable plans.
Proficiency with Microsoft Office applications, virtual meeting platforms, data-tracking systems, presentation software, and reporting tools.
Valid California driver’s license, acceptable driving record, and proof of automobile insurance when driving is an essential function, or ability to use an approved alternative means of transportation.

Nice To Haves

Master’s degree in Public Health (MPH), Healthcare Administration (MHA), Business Administration (MBA), Public Administration (MPA), Communications, or a related field.
Experience in a rural healthcare organization, public hospital district, critical access hospital, federally qualified health center (FQHC), or community health setting.
Experience supporting Community Health Needs Assessments (CHNA), community-benefit reporting, grant administration, and philanthropic development activities.
Knowledge of healthcare regulations, population health strategies, social determinants of health, and health equity principles.
Bilingual or multilingual communication skills reflective of the communities served.

Responsibilities

Develop, implement, and evaluate a community outreach and engagement strategy aligned with the hospital’s mission, strategic plan, Community Health Needs Assessment (CHNA), and community priorities.
Identify emerging community needs, healthcare trends, and partnership opportunities, and provide recommendations to executive leadership.
Lead community listening, stakeholder engagement, outreach planning, and relationship-building across the service area.
Establish measurable goals and performance indicators for outreach initiatives and monitor outcomes.
Translate community feedback, demographic trends, and population health data into recommendations for executive leadership and governing bodies.
Coordinate hospital community relations programs, events, health fairs, educational programs, and public outreach initiatives.
Build and maintain relationships with community organizations, healthcare partners, schools, faith-based organizations, businesses, civic groups, chambers of commerce, and local government agencies.
Represent the hospital at community meetings, coalitions, public forums, conferences, and approved speaking engagements.
Promote awareness and understanding of the hospital and its services, and serve as an ambassador who protects and enhances its reputation and public image.
Serve as the primary liaison between the hospital and the Foundation, aligning Foundation activities with organizational priorities and community needs.
Support Foundation fundraising activities, including annual and capital campaigns, special events, planned giving, grant opportunities, and donor engagement.
Coordinate and report regularly between hospital and Foundation leadership; collaborate on philanthropic priorities and donor stewardship.
Lead activities supporting the CHNA and implementation strategy processes.
Coordinate community-benefit planning, documentation, tracking, measurement, and reporting in accordance with applicable requirements.
Promote initiatives addressing health disparities, social determinants of health, access to care, and community health priorities.
Partner with clinical and operational leaders to develop outreach programs that improve access to preventive, primary, and specialty healthcare services and support culturally responsive care.
Identify and support grant opportunities aligned with organizational priorities and community health needs; collaborate on proposals and funding strategies.
Assist with implementation, monitoring, compliance, and reporting for grant-funded programs; track outcomes and funding impacts.
Cultivate relationships with elected officials, public agencies, healthcare organizations, educational institutions, nonprofit organizations, and community leaders.
Support advocacy and collaborative efforts to improve healthcare access and community well-being; monitor relevant legislation, regulatory developments, and community initiatives.
Manage departmental operations, budgets, grants, sponsorships, contracts, vendors, events, and other resources in accordance with hospital policies.
Monitor expenditures and ensure responsible stewardship of organizational resources.
Develop and maintain systems for tracking outreach activities, partnerships, participation, outcomes, and community-benefit investments.
Ensure activities comply with regulatory requirements, organizational policies, and patient privacy standards.
Engage staff, volunteers, partners, and stakeholders through effective communication and shared purpose; foster cross-departmental collaboration and champion strategic initiatives.
Promote service excellence, accountability, innovation, and continuous improvement.
Perform other duties consistent with the position’s purpose as assigned by leadership.