Director of Community Management
Inframark•Gilbert, AZ
•Hybrid
About The Position
Join Inframark's Community Management Services Team! At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today! Position Summary Leads the community management organization—driving client satisfaction, quality, growth, and operational excellence across regions.
Requirements
- 12+ years community/property management with significant multi‑site leadership.
- Proven client relationship, financial, and operational excellence track record.
- PCAM preferred; exceptional communication and change leadership.
- Bachelor’s required; master’s preferred.
Nice To Haves
- PCAM preferred
Responsibilities
- Develop and execute strategies for client retention, service quality, and growth.
- Lead Area Managers and Supervisors; build training, career paths, and succession plans.
- Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
- Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
- Manage budgets and staffing models; forecast capacity and growth needs.
- Publish KPIs and QBRs; drive continuous improvement programs.
Benefits
- health insurance
- dental insurance
- life insurance
- 401(k) plan
- paid time off
- sick leave
- holidays
- wellness plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
