Director of Community Management

Inframark • Gilbert, AZ

7d • Hybrid

About The Position

The Director of Community Management leads the community management organization, focusing on driving client satisfaction, quality, growth, and operational excellence across various regions. This role involves developing and executing strategies for client retention and service quality, leading a team of Area Managers and Supervisors, and ensuring standardized operational procedures and compliance.

Requirements

• 12+ years of community/property management experience with significant multi-site leadership.
• Proven track record in client relationship management, financial acumen, and operational excellence.
• Exceptional communication and change leadership skills.

Nice To Haves

• PCAM preferred

Responsibilities

• Develop and execute strategies for client retention, service quality, and growth.
• Lead Area Managers and Supervisors, building training, career paths, and succession plans.
• Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
• Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
• Manage budgets and staffing models; forecast capacity and growth needs.
• Publish KPIs and QBRs; drive continuous improvement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director