Director of Community Dementia Services

Episcopal SeniorLife Communities • City of Rochester, NY

5d • Hybrid

About The Position

The Director of Community Dementia Services provides operational leadership to the Community Dementia Services program, ensuring consistent implementation, high-quality services, staff support, caregiver engagement, partner coordination and measurable outcomes. This role converts approved dementia program priorities into effective workflows, staffing practices, training, reporting processes and community-based services for people living with dementia and their caregivers.

Requirements

• Bachelor’s degree in social work, public health, health administration, community health, gerontology, nursing, human services, or a related field required; Master’s degree preferred.
• Current valid New York State driver’s license and ability to travel to ESLC sites, community locations, partner organizations, and other locations as needed.
• Minimum of five to seven years of progressively responsible experience required in aging services, dementia care, community-based services, care navigation, caregiver support, healthcare-community partnerships, or related human services.
• Minimum of five to seven years of management experience required including staff supervision, program implementation, performance management, cross-functional coordination, partnership support and accountability for measurable outcomes.
• Demonstrated knowledge of Alzheimer’s disease and related dementias, including dementia progression, caregiver needs, family systems, dementia-friendly communication, care navigation, caregiver education, respite and home and community-based supports.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) required.
• Demonstrated ability to implement program plans, manage workflows, support staff accountability, use data to monitor performance and communicate clearly with internal and external partners.
• Excellent written, verbal, curriculum development, training facilitation and presentation communication skills, with the ability to represent ESLC professionally and confidently with families, staff, community partners, referral sources, payers, funders and other external stakeholders; write, adapt and deliver clear dementia-related curriculum, reports, program updates, training content, presentations and communications that reflect the organization’s mission, values and standards.

Nice To Haves

• Master’s degree preferred.
• Experience with Medicare GUIDE, value-based care, payer-supported service models, healthcare-community partnerships, clinical-community integration or similar care coordination models preferred.
• Experience developing and facilitating training materials for caregivers, staff, volunteers and community partners preferred.
• Knowledge of documentation, privacy, quality assurance, compliance, billing readiness, payer reporting, funder reporting and audit-readiness expectations in healthcare-adjacent, value-based, reimbursable or grant-funded service environments preferred.
• Ability to contribute to grant applications, funder updates, payer reporting and sustainability planning by providing program information, outcomes, service data and implementation insight.

Responsibilities

• Provide operational leadership for ESLC’s Community Dementia Services portfolio overseeing implementation and day-to-day performance across GUIDE care navigation, caregiver support, respite coordination, dementia-friendly programming, specialized IDD dementia supports, community education and training.
• Translate organizational priorities into operational workplans, timelines, workflows, staffing practices, training plans and measurable goals that support consistent, effective service delivery.
• Monitor service quality, participant and caregiver experience, referral and enrollment activity, partner engagement and staff accountability to ensure programs remain responsive, sustainable and effective.
• Provide financial oversight by monitoring program expenses, supporting budget planning and ensuring responsible stewardship of grant, payer and organizational funds.
• Identify operational barriers, emerging service needs and opportunities for improvement and provide recommendations to support planning, program refinement and future growth.
• Coordinate Community Dementia Services as an integrated service line by aligning GUIDE Model delivery domains, value based programs and other dementia-friendly home and community based services.
• Implement and strengthen GUIDE Model operations by maintaining effective workflows for referrals, eligibility, enrollment, assessments, care planning, caregiver support, respite services, 24/7 support, documentation, partner coordination and follow-up.
• Support quality improvement efforts by identifying workflow challenges, analyzing data trends, gathering staff, participant and caregiver feedback, testing improvements and escalating issues that affect program scope.
• Represent ESLC in community and partner settings with families, referral sources, clinical partners, community organizations, respite providers, payers and funders to strengthen relationships, increase referrals and enhance program visibility.
• Conduct referral-generating outreach with community, clinical and partner organizations.
• Review documentation and service records for completeness, timeliness, HIPAA compliance, billing readiness, payer requirements, funder reporting and audit preparedness.
• Track program metrics and prepare routine reports related to referrals, enrollment, caregiver contacts, respite utilization, education activities, satisfaction feedback and outcomes.
• Support quality improvement by identifying workflow challenges, reviewing data trends, gathering feedback and recommending improvements.
• Contribute to value-based and grant-funded program requirements by supporting outcome tracking, reporting, implementation updates and sustainability planning.
• Maintain compliance readiness through standard workflows, documentation practices, privacy safeguards, reporting processes and continuous quality improvement.
• Supervise and support assigned Dementia Services staff by fostering role clarity, accountability, collaboration, onboarding, training, performance expectations and regular check-ins aligned with program, payer, funder and ESLC requirements.

Benefits

• 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• Health Saving Accounts (HSA) with Weekly Employer Contributions.
• Flexible Spending Accounts (FSA).
• Dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive Pay Rates.
• Tuition Assistance.
• Generous ETO (Earned Time Off) plan that accrues on a weekly basis for use after 90 days of employment.
• Six designated holidays and one floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Director