Director of Community Association Management / DCAM (LCO43026)

RealManage•Loveland, CO

6d•Onsite

About The Position

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Requirements

Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Exceptionally strong customer service orientation.
Strong organizational and time management skills.
High integrity, honesty, and professionalism.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Nice To Haves

Developer portfolio experience preferred.
Community Association Institution Certification(s) preferred.

Responsibilities

Practice and adhere to the Guiding Principles of the company and ensure all calls/emails are responded to within 24 hours of receipt.
Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
Provides specific assistance to CAMS, ACAMS, and Inspectors in troubleshooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.
Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by the supervisor.
Reviews and approves all monthly Board of Directors packets prepared by staff for content and structure.
Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention.
Reviews and approves all annual meeting packets for assigned CAMS prior to each meeting.
Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
Reviews Company reports for trending and compliance and is responsible for attaining goals and adherence to Company standards of operation.
Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate.
Understands and recognizes association cash flow, able to inform the Board as to negative and or positive, and provides recommendations.
Proficient in Association budget preparation, review, and regulatory requirements.
Reviews budgets before they are submitted to the Board for approval.
Reviews Ciranet functions on a regular basis to ensure managers are utilizing it properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists, and document updates.
Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
Proficient in delinquency and collections processes.
Understanding of contract terms, renewal dates, and implementation within the book of business supervised.
Possesses a thorough understanding of plats, ownership, and property rights.
Understands the Board election process and ability to see portfolio clients through from start to finish.
Understands the legislative process and is able to educate clients on new laws.
Provides oversight, onboarding of new staff, and training to new managers as they work through required training and ensures training compliance.
Attend monthly Director, management, and leadership meetings as appropriate.
Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein Plus other work-related tasks as needed
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.