Director of Communications

Anthem Community Council Inc•Anthem, AZ

About The Position

The Director of Communications is a highly responsible executive position promoting Anthem’s overall image, brand, communications goals, initiatives, customer service, special events, programs, and services. The Director ensures that communications and public affairs are strategically aligned with organizational priorities, programs, and action plans. The role reports to the Executive Director and regularly interacts with the ACC Board, committees, department heads, HOA managers, government and community partners, news media, and Anthem residents. The position calls for positive, collaborative, solution-oriented leadership and a commitment to protecting the ACC’s credibility and public trust. The Director serves on the executive leadership team, supervises communications, customer service, and special events staff, and directs resident and internal communications across digital and print channels. The role also oversees Civic Building customer service operations, special events, the Anthem Veterans Memorial, and the Anthem Way Foundation’s activities, marketing, and fundraising. The Director manages department and program budgets, develops and enforces communications and operational policies, and leads crisis and emergency communications in coordination with the Executive Director. The position primarily works indoors in a controlled climate, with some outdoor work throughout the year. Official hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional and flexible hours are required, including regular evening, weekend, and holiday work for special events, meetings, and priority or emergency communications.

Requirements

Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field.
At least 10 years of progressively responsible and diverse experience in Communications, Journalism, Public Relations, Marketing, Customer Service Operations, Event Management, or a related field, including leading and supervising multiple functions and employees.
Exceptional writing and editing skills, with demonstrated experience in press releases, proofreading, script writing, digital marketing content, and other public-facing communications.
Strong time management skills and attention to detail.
Ability to create presentations and summary documents and present them comfortably to the Board of Directors and the community.
Understanding of customer service expectations and the basic operations of a master-planned community.
Event-planning ability, including production, marketing and promotions, and vendor and sponsor sales.
Grant-writing ability for a 501(c)(3) nonprofit organization.
Knowledge of military and veteran protocol as it pertains to the Anthem Veterans Memorial.
Proficiency in Microsoft 365 Suite, Adobe Creative Suite, and website design software.
Valid Arizona driver’s license.
Initiative to manage multiple priorities, facilitate positive outcomes, and earn the trust and confidence of employees, the Board, and the community.
Strategic thinking and the ability to assess complex issues, chart a course forward, and exercise good judgment.
Self-awareness, willingness to take ownership when plans do not work out, and courage to address difficult issues and decisions.
Professional conduct as a representative of the organization and community; desire to help staff grow professionally and feel empowered and appreciated.
Lead by example and model Anthem Way Values with an open, encouraging, and collaborative leadership style.
Ability to operate a computer, printer, phone, and other routine office equipment.
Ability to see well enough to read faint or partially obscured writing or printing.
Ability to speak, read, and write English to communicate with people of various education levels and capabilities, in person and over the phone.
Ability to sit for extended periods and to stand, walk, reach, bend, and stoop as needed for office work, meetings, and community events.
Ability to occasionally lift and carry up to 25 pounds.
Ability to transport oneself around the office, community, facilities, and grounds as needed.
Ability to work efficiently on multiple assignments amid frequent interruptions, changes, and delays.
Ability to remain alert to working conditions and safety, health, and environmental concerns, and to work with a positive attitude in potentially stressful circumstances.
Must be available for flexible additional hours, including meetings, events, and priority or emergency communications; special events require regular evening, weekend, and holiday work.

Nice To Haves

Master’s degree.
Knowledge of email distribution and CRM software.
Photography and videography knowledge.

Responsibilities

Serve on the executive leadership team and work with the Executive Director to define and accomplish strategic communications goals and objectives.
Draft and present Board reports, memos, and presentations to the Board of Directors, committees, and the community.
Supervise communications, customer service, and special events staff; hire, coach, and develop employees; manage performance and build a creative, responsive team.
Direct resident and internal communications, including digital and print communications, social media, marketing and promotion, graphic design and print services, and community and vendor relations.
Provide communications and marketing support to other ACC departments.
Ensure communications are coordinated, timely, accurate, and on message; review and approve digital and print materials, website content, and signage for ACC departments.
Serve as the primary ACC spokesperson and point of contact for news media, government officials and agencies, community and civic leaders, and other stakeholders.
Liaise with Anthem’s HOA managers on resident communications, in coordination with the Executive Director.
Lead crisis and emergency communications in coordination with the Executive Director.
Oversee customer service operations at the Civic Building, including front desk and business support services, and ensure high-quality service to residents, tenants, and visitors.
Oversee special events production and marketing, including large-scale ACC events and third-party events held in Anthem.
Oversee the Anthem Veterans Memorial, including paver brick sales, donations, grant acquisition, marketing, and ACC or AWF ceremonies and other activities.
Oversee the Anthem Way Foundation’s activities, marketing, and fundraising, including the annual Jim Martin STEM College Scholarship and Anthem Veterans Service Award.
Prepare, manage, and evaluate department and program budgets and resources; consult with other directors on common budget items and collaborate with the executive leadership team.
Research, create, and enforce process improvements and policies concerning media relations, website standards, crisis communications, social media, video and photography, department procedures, special events requirements, and customer service operations.
Perform other duties and special projects as assigned by the Executive Director.