UNT Dining Admin, Director of Communications & Guest Experience

University of North Texas System•Denton, TX

12d•Onsite

About The Position

This position leads D.S. Creative, the in-house creative agency for UNT Dining Services, where it’s About the Food. The agency provides communications, branding, and creative support for university cafeterias, retail units, upscale restaurants, commissary bakery, and full-service catering operations. The position oversees team priorities, builds and maintains strong relationships with internal and external partners across campus, and guides the agency’s strategic planning and direction. In addition, the role develops and produces creative solutions for a wide range of print and digital marketing initiatives.

Requirements

Bachelor's degree in communications, marketing, journalism, design, business, project management or related field and six years professional experience.
Knowledge of marketing, communications, branding, public relations, and guest experience.
Strong written, verbal, interpersonal, and project management skills, with the ability to develop and execute communication strategies, manage multiple priorities, solve problems, and meet deadlines.
Ability to build effective relationships, lead a collaborative team, and support a positive, service-focused environment.

Nice To Haves

Bachelor’s degree in communications or marketing.
Great work ethic.
Outgoing personality.

Responsibilities

Lead D.S. Creative, the marketing department of Dining Services, in its efforts to grow sales and build relationships, including the development and execution of an integrated communication strategy spanning digital, social, print, and broadcast media.
Plan and prioritize team projects, master calendar.
Direct social media channels, establishing content calendars, and performance benchmarks for business growth.
Review and approve high-priority marketing projects and serve as the primary liaison to the Executive Director on marketing and communication initiatives.
Engage with Dining Services employees and other campus contacts to maintain strong working relationships.
Coordinate department-wide culture-building initiatives.
Serves as a primary contact for media relations and campus communications.
Lead team meetings to ensure effective communications and maintain a positive team atmosphere.
Oversee the development of marketing materials, ensuring consistent messaging, quality, and adherence to UNT Dining brand standards.
Partner with Dining Services leadership on strategic communication initiatives, and serve as a key advisor on marketing and guest experience projects.
Oversee the day-to-day maintenance and content creation for the organization’s website to maximize traffic and engagement.
Lead, coach, and support the marketing and communications team, including project assignments, collaboration, feedback, and professional development.
Oversees and improve employee performance, team processes and daily office operations.
Understand and apply department policies, procedures, and responsibilities while staying current on industry practices, tools, and best practices.
Identify and resolve problems by evaluating options, recommending solutions, and following through to ensure issues are addressed.
Develop and manage work plans, prioritize multiple projects, and use available resources effectively to achieve department goals.
Seek opportunities for professional growth and continuous learning.
Communicate clearly and professionally, both verbally and in writing.
Listen effectively, respond to feedback, and ensure information is understood by others.