Director of Commercial Operations (Data Center)

Radius DC•Denver, CO

3d•$180,000 - $210,000•Hybrid

About The Position

RadiusDC owns and operates mission-critical, high-performance data centers in key population centers throughout North America. We provide colocation, network, and interconnection solutions, supporting the urgent, growing need to extend IT infrastructure to the edge. Our focus is on fostering a collaborative environment, operating with excellence, and enabling our customers to win. RadiusDC is seeking a seasoned Director of Commercial Operations to drive revenue growth, maximize operational efficiency, and bridge the gap between Sales, Marketing, Engineering, and Finance. As a senior member of the commercial team, you will act as the architect of our "Go-to-Market" engine, optimizing the customer journey from quote to cash, improving deal velocity, and ensuring the highest levels of customer satisfaction.

Responsibilities

Commercial Strategy & Execution: Define, implement, and manage the processes and tools required to support RadiusDC’s growth, including sales forecasting, pipeline management, and CRM optimization.
Deal Desk Leadership: Own the end-to-end deal lifecycle. Create, optimize, and enforce pricing guardrails, contract templates, and approval frameworks to optimize contract execution while maintaining profitability.
Process Optimization: Review, analyze, and streamline commercial workflows (e.g., Lead-to-Cash, Quote-to-Contract) to eliminate bottlenecks and enhance customer experience.
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Legal, Finance, and Site Operations teams to ensure alignment on business goals and to facilitate quick resolution of customer requirements.
Data & Analytics: Develop and maintain dashboards tracking key commercial metrics (e.g., MRR growth, churn rates, conversion rates) to inform strategic decisions and forecasting.
Performance Management: Lead and mentor a team of Sales Operations/Commercial Support professionals, setting clear KPIs for productivity and quality.
Vendor Management: Oversee relationships with commercial technology providers to ensure system adoption and data integrity.