Director of Commercial Excellence

American Innovations LTD•Austin, TX

About The Position

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. We are seeking an experienced Director of Commercial Excellence to lead and scale our commercial operations strategy, driving operational efficiency, revenue growth, and customer lifecycle performance. This strategic yet hands-on leader will optimize commercial processes across sales, customer success, renewals, forecasting, and revenue operations while partnering cross-functionally to improve visibility, accountability, and business outcomes. As the leader of the Commercial Excellence function, you will champion AI and automation initiatives, streamline workflows, develop scalable systems and reporting, and ensure teams have the tools, knowledge, and operational support needed to deliver exceptional customer experiences and accelerate business growth.

Requirements

8+ years of experience in commercial operations, revenue operations, sales operations, customer operations, business operations, or related leadership roles
Proven experience scaling commercial and operational processes in a growth-oriented technology, SaaS, industrial technology, or recurring revenue environment
Strong understanding of customer lifecycle management including acquisition, onboarding, retention, renewals, and expansion strategies
Demonstrated ability to build and optimize scalable operational workflows, systems, and governance processes
Experience leading cross-functional operational initiatives across Sales, Customer Success, Product, Finance, Technical Support, and Engineering
Strong analytical and business acumen with experience managing KPIs, forecasting, pipeline visibility, revenue metrics, and operational performance reporting
Experience managing CRM, ERP, subscription management, quoting, or commercial operations platforms
Strong experience with Salesforce, HubSpot, NetSuite, Power BI, Tableau, or similar operational systems and reporting tools
Demonstrated ability to improve operational efficiency through AI, automation, workflow optimization, and process standardization
Strong understanding of pricing, contracts, MSAs, commercial risk management, and operational compliance processes
Proven leadership experience including team development, performance management, organizational alignment, and change management
Strong communication and executive-level collaboration skills with the ability to influence across departments and leadership teams
Ability to operate strategically while also driving operational execution and accountability
Bachelor’s degree in Business, Operations, Finance, Engineering, or related field required
Eligible to work in the US
Able to pass a pre-employment background and drug test

Nice To Haves

Experience in industrial technology, pipeline integrity, IoT, SaaS, or recurring revenue business models
Experience supporting both hardware and software commercial operations environments
Familiarity with subscription revenue models, renewal operations, and customer health management frameworks
Experience implementing AI-assisted workflows, automation tools, or operational analytics platforms
Experience supporting international expansion, channel partner operations, or reseller management
Background in RevOps, Customer Operations, or integrated commercial operations leadership
Experience leading digital transformation or operational scaling initiatives
MBA or advanced business/operations education preferred
Lean, Six Sigma, project management, or operational excellence certifications preferred

Responsibilities

Design, optimize, and scale commercial operations processes that improve efficiency, accelerate revenue growth, and support a world-class customer experience across the entire customer lifecycle.
Build operational infrastructure, systems, and reporting that provide visibility into KPIs, forecasting, pipeline health, customer retention, and overall business performance.
Transform data into actionable insights that drive informed decisions, operational excellence, and measurable results.
Create alignment across Sales, Customer Success, Product, Finance, Operations, and Engineering to remove barriers, improve execution, and drive organizational success.
Improve customer retention, renewals, adoption, and long-term account health by implementing scalable processes and operational governance throughout the customer journey.
Develop high-performing teams, build bench strength, create accountability, and foster a culture of trust, growth, and continuous improvement.
Lead operational transformation initiatives while ensuring day-to-day excellence and accountability.
Leverage AI, automation, and process optimization to streamline workflows, improve accuracy, reduce manual effort, and create scalable solutions for future growth.