Director of Commercial Aquatic Operations
About The Position
A rapidly growing commercial aquatics and facility operations organization is seeking a Director of Aquatic Operations to oversee a large-scale operational division supporting commercial pools, aquatic centers, staffing programs, maintenance operations, and client relationships throughout the region. This individual will serve as a critical operational leader responsible for managing daily execution across multiple departments while helping stabilize and scale the organization for future growth. The ideal candidate is highly organized, operationally strong, customer-focused, and capable of leading both seasonal and full-time teams in a demanding service environment. The organization supports country clubs, municipalities, government facilities, and commercial aquatic operations, with oversight responsibilities spanning approximately 30–50 aquatic facilities and a seasonal workforce of roughly 500 employees. This is not a highly corporate leadership role; the company is seeking a hands-on operator with resilience, accountability, ownership mentality, and the ability to lead from the front during peak operational periods.
Requirements
- Strong operational leadership experience within commercial aquatics, facilities management, recreation, or related service industries.
- Experience managing large teams across both field and office environments.
- Ability to lead both blue-collar and white-collar teams effectively.
- Strong customer-facing communication and problem-solving abilities.
- Hands-on leadership style with strong accountability and ownership mentality.
Nice To Haves
- Background in aquatic operations, commercial pool management, parks and recreation, or multi-site service operations strongly preferred.
- Experience managing seasonal workforces is highly preferred.
- LGI (Lifeguard Instructor), CPO (Certified Pool Operator), or related aquatic certifications are preferred but not required.
- Military leadership, athletic leadership, coaching, or disciplined operational backgrounds are highly valued.
Responsibilities
- Lead day-to-day operations across aquatic management, maintenance, staffing, and customer service functions.
- Oversee seasonal workforce planning, scheduling, onboarding, and operational execution for large-scale staffing operations.
- Manage operational leaders, field employees, maintenance personnel, and administrative staff across multiple locations.
- Maintain strong client relationships with commercial, municipal, and private aquatic facility customers.
- Resolve operational issues quickly while maintaining high levels of customer satisfaction and service delivery.
- Support operational planning, process improvement, staffing strategy, and organizational scalability initiatives.
- Coordinate closely with executive leadership to improve operational efficiency and free senior leadership to focus on growth initiatives.
- Maintain availability during peak seasonal periods and support high-volume operational demands.
- Help drive accountability, performance standards, and team culture throughout the organization.
Benefits
- Base salary of approximately $90,000–$110,000 plus incentives
- company vehicle
- medical benefits
- PTO
- long-term growth potential
- Equity Potential
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
