Director of Clinical Services

Chileda Institute Inc.•La Crosse, WI

1d•Hybrid

About The Position

Chileda is seeking a Director of Clinical Services to join our growing team. The Director of Clinical Services is responsible for providing and overseeing comprehensive clinical services for residential and educational students, including overseeing strategic initiatives. This includes coordinating case management, counseling, and health services. This position is responsible for ensuring high-quality, client-centered care by coordinating across multidisciplinary teams. This position ensures the client's rights are upheld and that compliance with licensing and accreditation standards is maintained. This position oversees the Aftercare program and ensures student and family involvement in treatment planning. You should apply to this position if you are a highly engaged leader with strong analytical, organizational, and decision‑making skills who thrives in a demanding, mission‑driven environment. You understand this is a significant, high‑impact role that requires presence, accountability, and heart. You take pride in meaningful, hands‑on work that makes a lasting difference and are drawn to the La Crosse community for its strong sense of connection, shared purpose, and exceptional quality of life-whether you already call it home or are excited to build your future here.

Requirements

Masters degree in Social Work, Counseling, or Nursing
Leadership experience in healthcare, behavioral health, or human services
Skills in systems-level thinking, collaboration, and regulatory compliance
Experience in trauma-informed, integrated care and family engagement
Leadership, analytical, problem-solving, organizational, and communication skills are required

Nice To Haves

LCSW, LPC, BCBA, School Psychologist, or RN with behavioral health experience

Responsibilities

Oversee clinical departments including Counseling, Health & Wellness, Family Services, and Treatment Planning.
Lead, develop, and enhance clinical initiatives, including trauma-informed care and evidence-based treatment models.
Provide long-term strategic direction for clinical services aligned with student needs and organizational priorities.
Ensure services address diverse backgrounds, experiences, and developmental needs.
Conduct clinical assessments, intakes, evaluations, and therapy as needed.
Provide crisis consultation and exercise sound clinical judgement in emergency situations.
Facilitate critical incident reviews and staff debriefings.
Collaborate with other Department Directors to develop and implement effective treatment practices.
Promote appropriate utilization of clinical resources and maintain high standards of care.
Participate actively in the Administrative and Systems Team to support a positive, trauma-informed organizational culture.
Oversee and ensure high-quality treatment planning processes.
Ensure treatment plans and assessments meet state, county, licensing, and agency requirements.
Review annual treatment goals to ensure they promote functionality, independence, and appropriate progress.
Attend and participate in Treatment Plan Meetings, guiding permanency and discharge-related discussions.
Track and analyze student outcomes and permanency data and collaborate with other directors to address service needs.
Oversee psychiatric services in collaboration with the Health & Wellness Manager, Director of Behavior Services, and treatment teams.
Ensure a thorough enrollment process, including documentation review, ensuring required paperwork is obtained, and securing funding prior to and throughout the enrollment period.
Promote strong family participation from pre-admission through post-discharge.
Serve as the primary point of contact for Transition Support Services, Aftercare Services, and post-discharge planning.
Assist in identifying and recommending appropriate post-discharge placements, including less-restrictive environments.
Supervise, train, coach, and mentor program managers, counselor, and case managers.
Promote professional growth and maintain high performance standards among clinical team members.
Serve as Lead Client's Rights Specialist, responding to client rights inquiries outside of standard work hours, and complete internal investigations as needed.
Lead the External Human Rights Committee in collaboration with the Director of Behavior Services.
Advocate for students to ensure emotional, social, and developmental needs are addressed.
Oversee distribution and aggregation of annual satisfaction surveys for students, guardians, and referring agencies.
Promote agency services through outreach to referral partners, including social service agencies, advocacy groups, parent organizations, and schools.
Review service contracts, maintain compliance, and prepare required outcome reports.
Collect, monitor, and report clinical data (enrollment, discharge, permanency, treatment plans) at least quarterly.
Ensure quarterly file reviews are completed in collaboration with administrative support staff.
Lead initiatives to improve performance outcomes based on data analysis.
Oversee Psychiatric visits, working collaboratively with the H&W Manager, Director of Behavior Services, and treatment team members.
Perform all other duties as assigned.