Director of Clinical Services-Deaf Services

Advocates•Marlborough, MA

7d•$85,000 - $95,000•Hybrid

About The Position

The Director of Clinical Services is responsible for the successful administration and management of the clinical, budgetary and business operations of the residential services and programs assigned. Provides clinical and administrative supervision to all employees who work in the residential services and programs assigned. Oversees Group Living Environments, Respite Services, and Outreach Support Services funded through DMH, DDS, ABI and MCB state contracts. Programs are located in Framingham, Westborough, and surrounding areas. At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Requirements

Current Licensure in the following disciplines plus 5 years supervisory experience: LICSW, LCSW, LMHC, Rehab Counselor, LADC1, MD, RN, OT, Psychologist
ASL Fluency required.
Must be able to perform each essential duty satisfactorily.
Must have sensitivity to the needs of the population.
Strong computer knowledge.
High energy level, superior interpersonal skills and ability to function in a team atmosphere.
Strong analytical, numerical and reasoning abilities.
Ability to execute a variety of decision-making models.
Ability to communicate effectively in writing, and ability to use good judgment.
Ability to read English and communicate effectively in the primary language of the programs as assigned.
Must hold a valid drivers’ license.
Must have access to an operational and insured vehicle and be willing to use it to transport clients.

Nice To Haves

Deaf Individuals and Native Signers preferred.

Responsibilities

Organize staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction.
Assign and monitor scheduling of staff across programs to ensure efficiency of client contact, program coverage, and budget compliance.
Manage and streamline administrative processes and requirements in consultation with affiliated senior managers or designees including but not limited to Fiscal Services, Human Resources, Information Technology Services, Housing, and Maintenance functions.
Manage and administer budget for assigned programs and monitor and improve productivity.
Provide on site management of clinical and administrative operations of individual programs as assigned.
Attend trainings assigned; maintain necessary certifications
Ensure that staff receives appropriate certifications and training to perform duties adequately.
Participate in the on-call rotation through 24-hour availability for consultation and emergency crisis intervention.
Ensure that regular performance evaluations are conducted for all employees in programs as assigned.
Ensure that the clinical integrity of client programs and services are maintained.
Ensure that staff receives appropriate certifications and training to perform duties adequately.
Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, families, guardians, and funding sources.
Ensure health and safety of clients and staff through compliance with agency policies, OSHA and other safety standards.
Perform physical intervention in the event of a client crisis.
Attend and actively participate in supervision and staff meetings.
Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policies.
Perform all duties in accordance with the agency’s policies and procedures.
Strictly implement and follow all agency Performance Standards.
The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned