Director Of Clinical Operations

Mental Health Association in Orange County, NY • City of Middletown, NY

3d • $93,000 - $95,000 • Hybrid

About The Position

The Director of Clinical Operations will provide direct supervision to the Assistant Director of Social Programs and the CORE Licensed Social Worker. This role involves clinical oversight of licensed Crisis Call Center staff, ensuring compliance with 988 program regulations, and offering clinical guidance to Crisis Services leadership as needed. The Assistant Director of Social Programs manages programs such as Hudson House, Family Support Program, CORE, Vocational, Compeer/Compeer Homeless, Social Programs, and WOGI. The CORE Licensed Social Worker provides direct services to adult Medicaid beneficiaries with serious mental illness and/or addiction disorders in their homes or communities. The Director of Crisis Services manages programs including the Orange County Crisis Call Center, SAPA, Sexual Assault Examiners, Text 4 Teens, and Vet 2 Vet Program. The Director of Clinical Operations' responsibilities in these areas include clinical oversight of licensed Crisis Call Center staff, 988 regulatory compliance, and providing clinical guidance. The role requires performing duties while promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Direct oversight of programs may be reevaluated based on staffing and the Executive Director's discretion.

Requirements

• Licensed Clinical Social Worker (LCSW) with 3 years of commensurate clinical training and experience with Administrative/Supervisory duties; OR ability to obtain license within 6 months of hire date.
• Copy of NYS license to practice (LCSW) and current registration required by date of hire.
• National Provider Identification number required by date of hire; instructions/assistance for securing NPI number will be provided if needed.
• Superior supervisory skills as evidenced by being organized, self-motivated, effective time management and can coordinate multiple tasks simultaneously.
• Effective written and oral communication skills, including public speaking ability and experience.
• Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Experience working with the mental health, substance use and developmental disabilities services systems.
• An understanding of and commitment to social justice.
• Ability to work under strict confidentiality.
• Excellent interpersonal skills.
• Excellent tact and diplomacy skills.
• Excellent attention to detail.
• Excellent analytical, planning and organizational skills.
• Ability to work independently with limited supervision.
• Exhibit proficiency with MS Office suite (Word, Excel and PowerPoint).
• Valid NYS Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.
• Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.

Nice To Haves

• Experience with and a sound understanding of 1115 Medicaid Waivers and procedures preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Provide clinical oversight to licensed supervisors, managers and/or directors and provide weekly supervision.
• Support all clinical supervisors/managers/directors in the implementation of evidence-based practice.
• Implement, review and develop clinical protocols, performance objectives, and productivity benchmarks.
• Provide clinical oversight of licensed Crisis Call Center staff and ensure 988 program compliance with NYS Office of Mental Health regulations. Provide clinical guidance to Crisis Services leadership on an as-needed basis.
• Responsible for assisting with interviewing, hiring, and training personnel for stated programs.
• Conduct current and relevant staff training and engage staff in available development opportunities.
• Assure that MHA and its mission, program and services are consistently presented in accurate, strong, and positive images at all times.
• Lead, motivate, supervise, and assess a competent and experienced staff, improving operations and continue to foster an environment of collaboration and innovation in accordance with authorized personnel policies and procedures that fully conform to current laws and regulations.
• Serve as an integral part of MHA Management Team, assist in long term planning and oversight of relevant personnel, fiscal, administrative and program issues.
• Ensure program compliance with funding sources and other applicable regulatory agencies including but not limited to: NYS Office for People with Developmental Disabilities (OPWDD), Medicaid, NYS Office of Mental Health, (OMH) Department of Health (DOH), Housing and Urban Development (HUD), Department of Criminal Justice System (DCJS), Office for Victim Services (OVS), Substance Abuse and Mental Health Services Administration (SAMHSA), and Federal Emergency Management Agency (FEMA).
• Serves on MHA’s Incident Review Committee.
• Maintain a current understanding of regulatory trends and changes in law for programs with direct oversite.
• Ensure monthly units of service, scorecard data and billing meet or exceeds projections.
• Direct responsibility for the financial oversight of designated programs.
• Participate in MHA’s committees as needed.

Benefits

• Competitive compensation rates
• 1 hour paid lunch for F/T employees
• 4 Wellness Days annually for F/T employees
• 14 Paid Holidays which includes 1 Floating Holiday
• 403(b) Plan with discretionary matching
• Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses.
• Numerous opportunities extended for staff development and career growth.
• Diverse employment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager