Director of Clinical Operations & Client Relations

Triumph ABA•North Carolina, NC

5d•Hybrid

About The Position

We are seeking a dedicated and experienced Clinical Director (with a NC LBA) to lead and support our growing clinical team in North Carolina. In this role, you will provide strategic leadership, clinical oversight, and mentorship to ensure high-quality, ethical, and compliant ABA services. You will collaborate closely with BCBAs, BCaBAs, RBTs, and operational leaders to drive excellence in service delivery while supporting the growth and development of both clients and staff. THIS IS A PART TIME ROLE AND CAN BUILD TO FULL TIME As Clinical Director, you will balance hands-on clinical responsibilities with strategic planning, helping Triumph expand its positive impact within the autism community. This is an exciting opportunity for a collaborative, mission-driven leader who is passionate about shaping the future of care and empowering teams to deliver exceptional outcomes for children and young adults. Beyond clinical leadership, this role also encompasses business development, market expansion, and relationship-building responsibilities, including support for Triumph’s presence in additional states. You will play an active role in increasing awareness of Triumph’s services by fostering partnerships with schools, referral sources, and families. Through innovative outreach, strategic planning, and collaboration with multi-state operational teams, you’ll help drive growth, strengthen Triumph’s brand, and promote our commitment to quality care across North Carolina and beyond.

Requirements

NC LBA and BCBA (Board Certification as a Behavior Analyst) are required.
Live Locally in North Carolina as this requires some in-person work.
Must be willing to travel within the state
Autonomous scheduling between regular business hours M-F 10-3
Experience working with children, particularly those with developmental disabilities or special education needs.
Strong understanding of medical terminology related to behavioral health.
Proficiency in data collection methods and analysis relevant to behavioral therapy.
Excellent communication skills, both verbal and written, for effective collaboration with families and professionals.
Ability to work independently as well as part of a multidisciplinary team.
A passion for improving the lives of individuals through evidence-based practices in behavior.

Responsibilities

Lead, supervise, and mentor BCBAs, BCaBAs, and RBTs.
Ensure all clinical services align with BACB ethics, state regulations, and organizational standards.
Oversee client intake, assessment, and individualized treatment plan development.
Audit treatment plans, progress reports, and data collection to ensure quality and compliance.
Partner with operations leadership to manage caseloads, scheduling, and service delivery efficiency.
Design and facilitate parent and caregiver training programs.
Support recruitment, onboarding, and training of clinical staff.
Provide professional development, coaching, and ongoing performance feedback.
Stay current on ABA best practices, insurance requirements, and regulatory updates.
Contribute to regional strategic planning and clinical growth initiatives.
Support strategic planning and market research for new service regions, including regulatory requirements, referral networks, and payer systems.
Establish and maintain relationships with key community partners, including pediatricians, schools, care coordinators, and advocacy groups.
Collaborate with marketing and operational teams to drive regional outreach and increase brand visibility.
Assist with multi-state hiring initiatives, including recruiting, onboarding, and culture-building for new clinical teams.
Contribute to payer relations and contracting efforts by providing clinical insight into regional service needs.
Monitor and report on key performance indicators related to growth, client acquisition, and service delivery in expanded regions