Director of Clinical Engagement & Operations

Scene Health•Baltimore, MD

2d•Remote

About The Position

We're looking for a clinician-turned-operator who is as comfortable building systems and scaling teams as they are thinking about patient outcomes. As Director of Clinical Engagement & Operations, you will own the strategy and execution of Scene's clinical programs — setting the standard for how asynchronous video is used to engage and retain patients, scaling a high-performing remote team, and embedding operational rigor into everything we do. This is not a traditional clinical leadership role. It's a growth-stage leadership role that requires clinical credibility. You'll balance innovation with operational discipline — building new approaches to patient engagement while scaling the systems and team infrastructure that make those approaches sustainable. You'll move with intention, make decisions confidently, and leave behind infrastructure that grows with the company.

Requirements

Active clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree
10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care models
Experience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally sound
Proven experience building and scaling remote clinical or operational teams
Demonstrated clinical operations experience supporting patients with chronic conditions such as diabetes (DM), hypertension (HTN), congestive heart failure (CHF), and/or COPD
Strong understanding of patient needs, care pathways, and barriers associated with chronic disease management
Direct experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiatives
Demonstrated success implementing digital workflows and performance frameworks from the ground up
Hands-on experience with digital operations platforms (e.g., EHRs, CRMs, call center technology, or similar)
Strong data fluency — you use metrics to manage, not just report

Nice To Haves

Experience with asynchronous video-based care or engagement platforms
Experience partnering with health plans, hospitals, or public health organizations
Advanced degree (MBA, MPH, MScN, or equivalent)
Spanish language proficiency

Responsibilities

Clinical Engagement Strategy
Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services
Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery
Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care
Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience
Team Building & People Leadership
Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff
Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality
Set the bar for how clinicians show up on video; model it yourself and hold the team to it
Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business
Operational Discipline
Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs
Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions
Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements
Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns
Cross-Functional Collaboration
Partner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programs
Translate organizational goals into actionable operating plans, staffing models, and team structures
Represent Scene's clinical team at external meetings and events as needed