Director of Clinic Operations

Primary Health Solutions•Hamilton, OH

2d•Onsite

About The Position

The Director of Clinic Operations (DCO) provides administrative oversight and supervision of clinic operations leadership at multiple PHS locations who oversee clinic staff and direct day-to-day clinic operations. The DCO oversees programs, processes and resources that align with PHS policies, goals and objectives that include continuous improvement, ensuring standards are met. The DCO is responsible for ensuring delivery of high-quality patient services, financial and operational results of areas of oversight.

Requirements

5+ years' experience within the same scope of responsibilities within an ambulatory operations leadership role.
At least 5 years of experience directly supervising other leaders.
Strong healthcare business acumen and positive record with provider relations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have the ability to gain knowledge to be proficient of current electronic health record, practice management system and Microsoft 365 including Outlook, Excel and Word.
Strong communicator and listener to patients and associates.
Strong interpersonal skills (friendly, caring, patient).
Strong verbal/written communication skills.
Strong organizational skills and attention to detail.

Nice To Haves

bachelor's or master's degree in health care administration, business administration or related field.
Previous experience working with external stakeholders or partners delivering patient care services, multi-specialty or school-based health care.

Responsibilities

Foster a high-performance culture through effective leadership, training, and performance management, ensuring the team is motivated to provide efficient service delivery and high-quality patient care.
Engages staff and providers to promote team building and contribute to the success of the clinic’s quality, fiscal, staff and patient experience.
Drive strategic initiatives aligned with PHS’ long-term vision, focusing on growth opportunities and overall practice performance.
Drive consistent daily operational outcomes e.g., patient service productivity, utilization, staff ratios, maximize capacity, wait-time, panel management, resources allocation, etc.
Leads and collaborates interdepartmentally to drive successful short-term and long-term projects to successful outcome.
Develop and implement operational processes, policies, and procedures with a focus on efficiency and scalability, establishing mechanisms to incorporate best practice findings into standards of practice.
Assures standardization of operations aligned with PHS priorities or expectations.
Maximize efficiency and productivity through process analysis and interdepartmental collaboration.
Consistently meets financial goals through optimizing revenue and implementing cost-control measures.
Consistently meets population health quality goals including value-based care contracts with state or federal e.g., Medicare Shared Savings Program (MSSP) and Medicaid Value Based Care (CPC); and Patient Centered Medical Home (PCMH) certification and Uniform Data System (UDS) measures are met in accordance with HRSA.
Ensure regulatory and safety compliance through implementation and oversight of best practices in all operations.
Prepared and participates effectively in mandatory audits - adheres to quality assurance and regulatory standards from PHS, federal, state, and other agencies, including OSHA, HRSA, PCMH, and ODH.
Independently analyze reports and data with action to enhance operational performance.
Responds promptly to persistent issues with effective action plans including continuous process improvement to get back on track.
Other duties assigned.