Director of Client Strategy & Success

Two Circles • New York, NY

1d

About The Position

Two Circles is a Sports & Entertainment Marketing business focused on growing audiences and revenues by understanding fans. They work with clients to help them understand and influence fan behavior across various aspects like spending, event attendance, channel response, and content consumption. Their platforms and services are utilized by over 1000 clients globally, including major organizations like the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon. The company has over 1000 employees across 15 offices, serving sports and entertainment businesses worldwide.

Requirements

• 5-8 years of experience in client success, account management, consulting, sales, or strategy roles.
• 3-5 years of people management experience, leading teams in a fast-paced, dynamic environment.
• Proven success managing complex client relationships, renewals, and revenue growth.
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization.
• Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions.
• Strong problem-solving skills with the ability to navigate complex customer challenges.
• Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously.
• Comfortable with frequent travel (up to 25%), including overnight stays.
• Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms.
• Proven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations.

Nice To Haves

• Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization.
• Knowledge of SaaS solutions and enterprise software products is highly preferred.
• Experience with the KORE intelligence platform is a plus.

Responsibilities

• Support and coach Client Success Managers in managing clients throughout the full lifecycle, from onboarding through renewal and expansion.
• Develop strong, long-term relationships with key stakeholders, ensuring high levels of satisfaction with software and services.
• Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services.
• Monitor account health, identifying and mitigating risks to client retention.
• Partner with senior leadership across Client Experience, Product, Sales, and Marketing to strengthen client insights and inform strategy, prioritization, and client experience evolution.
• Serve as a senior internal voice of the client, synthesizing feedback and trends to influence product roadmap and long-term platform direction.
• Collaborate with Marketing and Business Development to identify strategic client success stories and proof points that support go-to-market and brand positioning.
• Drive alignment across teams to ensure consistent client messaging, expectations, and delivery at scale.
• Own retention and net revenue growth outcomes across the portfolio, ensuring clients continue to realize and expand value.
• Set strategy and lead renewals, expansion, and churn mitigation in partnership with Client Success Managers.
• Identify portfolio-level expansion opportunities and guide cross-sell and upsell efforts with Sales and Solutions.
• Partner with senior leadership on revenue forecasting, risk assessment, and delivery against growth targets.
• Establish and review portfolio-level performance metrics, including adoption, engagement, retention risk, and renewal outlook.
• Lead executive-level business reviews and strategic planning sessions with clients.
• Define how clients realize value from Kore's technology and services, ensuring consistent best-practice delivery across the Client Success team.
• Guide Client Success Managers in delivering strategic recommendations aligned to client objectives.
• Serve as a senior escalation point and trusted advisor for key client relationships.
• Ensure client insights and goals inform product direction, service models, and the broader client experience.
• Continuously improve how client value is delivered, measured, and communicated across the lifecycle.

Benefits

• The range below represents the low and high end of the base salary someone in this role may earn as an employee of Two Circles in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed