Director of Client Services

Loudr Agency • West Palm Beach, FL

5d

About The Position

We’re a fast-moving, creative marketing agency grounded in our core values: We are communicative. We are dedicated. We are tenacious. We are versatile. We are Loudr. We are looking for a Director of Client Services to lead our account organization with clarity, accountability, and strategic conviction. This role is for a proven agency leader who can elevate client relationships, strengthen profitability, and develop high-performing teams. You will oversee the financial health of our client roster, manage a team of Account Supervisors and Account Managers, and partner closely with leadership to ensure growth is supported by strong systems and operations. This role plays a key part in helping us continue to be a great place to work while operating with accountability and care.

Requirements

• 8+ years of agency account management experience, including 4+ years in a leadership role
• Experience managing Account Supervisors and Account Managers
• Strong understanding of agency economics, P&L, utilization, and scoping
• Proven ability to mentor teams and lead with accountability
• Exceptional client relationship and communication skills
• Agency experience preferred

Nice To Haves

• Experience with luxury retail clients a plus
• Familiarity with EOS is a plus

Responsibilities

• Lead, mentor, and manage Account Supervisors and Account Managers, fostering a proactive, high-performance culture
• Own the P&L for the Account Services department, managing scope, staffing, and profitability
• Ensure every account has a clear strategic roadmap and consistently high client service standards
• Serve as the senior escalation point for client issues and relationship management
• Partner with the executive team on new business pitches and client growth initiatives
• Oversee onboarding for new clients to ensure a seamless transition from sales to delivery
• Enforce SOPs, improve processes, and ensure accurate time tracking and reporting
• Collaborate cross-functionally with Creative, Media, and Web teams to deliver integrated work

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed