Client Services Director

Solairus Aviation

2d•$90,000 - $110,000

About The Position

At Solairus Aviation, we do not just manage aircraft — we elevate the private aviation experience for clients who expect nothing less than excellence. We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable. In this pivotal leadership role, you will serve as the trusted partner to an elite portfolio of aircraft owners.

Requirements

Bachelor’s degree in Business, Aviation Management, or a related field required
7–10+ years in client services, aviation operations, or similar roles — ideally within business aviation.
Willing to travel periodically and work extended hours as needed.
Client-Centric Mindset – A relentless commitment to understanding and exceeding client expectations.
Aviation Expertise – Strong working knowledge of private aviation operations, aircraft management, and FAA regulations.
Strategic Thinking – Ability to align service delivery with broader business goals and client objectives.
Crisis Management & Problem Solving – Calm, confident decision-making under pressure with a proactive approach to challenges.
Financial Literacy – Skilled in reviewing budgets, interpreting financial statements, and communicating financial data clearly to clients.
Communication Mastery – Exceptional written and verbal communication skills, with a talent for clarity.
Operational Oversight – Ability to oversee complex logistics, timelines, and service execution with precision.

Nice To Haves

MBA or advanced degree is a plus.

Responsibilities

Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
Anticipate client needs and preferences to deliver proactive, personalized service.
Ensure regular communication and transparency across all facets of service delivery.
Partner with Client Aviation Managers (CAMs) and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
Maintain full visibility over aircraft activity and proactively resolve issues before they escalate.
Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
Cultivate a culture of service, professionalism, and accountability.
Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.
Uphold Solairus’ commitment to the highest safety standards.
Tackle complex service or compliance issues with urgency and professionalism.
Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
Contribute insights to executive leadership and support strategic planning initiatives.