Client Services Director

Solairus Aviation
2d$90,000 - $110,000

About The Position

At Solairus Aviation, we do not just manage aircraft — we elevate the private aviation experience for clients who expect nothing less than excellence. We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable. In this pivotal leadership role, you will serve as the trusted partner to an elite portfolio of aircraft owners.

Requirements

  • Bachelor’s degree in Business, Aviation Management, or a related field required
  • 7–10+ years in client services, aviation operations, or similar roles — ideally within business aviation.
  • Willing to travel periodically and work extended hours as needed.
  • Client-Centric Mindset – A relentless commitment to understanding and exceeding client expectations.
  • Aviation Expertise – Strong working knowledge of private aviation operations, aircraft management, and FAA regulations.
  • Strategic Thinking – Ability to align service delivery with broader business goals and client objectives.
  • Crisis Management & Problem Solving – Calm, confident decision-making under pressure with a proactive approach to challenges.
  • Financial Literacy – Skilled in reviewing budgets, interpreting financial statements, and communicating financial data clearly to clients.
  • Communication Mastery – Exceptional written and verbal communication skills, with a talent for clarity.
  • Operational Oversight – Ability to oversee complex logistics, timelines, and service execution with precision.

Nice To Haves

  • MBA or advanced degree is a plus.

Responsibilities

  • Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
  • Anticipate client needs and preferences to deliver proactive, personalized service.
  • Ensure regular communication and transparency across all facets of service delivery.
  • Partner with Client Aviation Managers (CAMs) and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
  • Maintain full visibility over aircraft activity and proactively resolve issues before they escalate.
  • Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
  • Cultivate a culture of service, professionalism, and accountability.
  • Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
  • Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.
  • Uphold Solairus’ commitment to the highest safety standards.
  • Tackle complex service or compliance issues with urgency and professionalism.
  • Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
  • Contribute insights to executive leadership and support strategic planning initiatives.
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