Client Services Director

Visiting Angels Greater Philadelphia • Havertown, PA

8d • Onsite

About The Position

Client Services Director – Lead People. Solve Challenges. Create Impact and Legacy Location: Havertown, PA (On-Site Only) Employment Type: Full-Time, Exempt Turn Challenges Into Opportunities—With People at the Center At Visiting Angels, we know great care doesn’t happen by accident—it’s the result of strong leadership, thoughtful problem-solving, and a team that feels supported and inspired. As one of the nation’s most trusted names in non-medical home care, we’re searching for a Client Services Director who thrives on managing people, building relationships, and untangling complex situations with empathy and precision. This role isn’t just about running operations—it’s about leading people through puzzles every day. From coordinating hundreds of moving parts to guiding families through tough decisions, you’ll be the steady hand and clear mind that keeps everything (and everyone) working toward the same mission: dignified, high-quality care for seniors. This role is for those who aspire to grow to bigger and better things- both in term of career and compensation . This is a fully in-office role based in Havertown, PA. Who You Are: A people-focused leader who brings out the best in others. Experienced in managing service or care teams in healthcare, home care, senior living, or hospitality. Energized by complexity—you love breaking big problems into smaller pieces and finding solutions that work. Equally skilled at building strong client relationships and holding teams accountable with fairness and respect. Calm in the storm—you know how to bring structure, clarity, and confidence in high-pressure or emotional situations. Enterprising- You are looking to build a legacy for yourself and a future for your family.

Requirements

• Bachelor’s degree and 10+ years leading people and service operations in healthcare, hospitality, or other client-focused industries.
• Proven track record managing managers and diverse teams in high-pressure environments.
• Natural puzzle-solver who can design systems, streamline workflows, and make tough decisions with empathy.
• Emotional resilience and strong communication skills to handle sensitive conversations with clients, families, and staff.
• Technical fluency with Microsoft Office and scheduling/CRM systems.
• Flexibility to step in, roll up your sleeves, and support the team—even during evenings or weekends.
• Must be open to On Call responsibilities to support on call team
• ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

Responsibilities

• Lead & Inspire a Service-Driven Team Direct and mentor Overall Office team comprising of Operations Team, Wellness Team and HR team with Marketing as dotted line. Foster a collaborative, solutions-focused environment where both clients and team members feel valued.
• Guide Operations with Precision Oversee intake, scheduling, case management, and caregiver assignments as well as recruitment functions Solve day-to-day puzzles: matching clients with the right caregivers, balancing urgent needs, and ensuring continuity of care, when needed; Help Recruitment team to ensure right hiring; Support Wellness team in assessment visits and supervisory visits. Be a cheer leader and supporter for all functions in the office
• Champion Client & Caregiver Experience Track satisfaction metrics, resolve escalations, and elevate every touchpoint of the client journey. Lead with a “Client First” mindset that puts people and relationships above everything else.
• Bring Order to Complexity Diagnose gaps in systems and processes, then design smarter workflows that prevent repeat issues. Anticipate challenges before they arise—turning potential fires into seamless solutions.
• Build Cross-Team Alignment Partner with Other offices and Cross Functional teams to leverage synergies Share accountability for client outcomes and lend a hand when the team needs you most (including on-call rotation every 2–3 weeks).
• Ensure Compliance & Trust Uphold industry standards, state regulations, and quality documentation. Protect the trust families place in us through consistency, reliability, and compassion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees