Client Services Director

Fingerpaint Branding

About The Position

Fingerpaint Branding is a global brand consultancy comprised of seasoned industry leaders. We are committed to delivering world-class strategic insight, guidance, and creativity to drive branding success. Fingerpaint is seeking talented professionals who we can cultivate to be significant contributors to our company and to the future of the branding industry. OVERVIEW OF THE ROLE: The Client Services Director is a position whose key areas of responsibility are as follows: New Business Development – 50% Be a significant contributor to business growth Prospect pharmaceutical and biotech companies for new opportunities for Fingerpaint services Lead new business activities including project scoping and sales mapping Lead teams in closing new business opportunities Leverage, manage and grow a professional network of clients Active Client Management – 30% Grow existing client relationships through new opportunities Manage client relationships establishing long-term relationships for repeat business Monitor project progress, providing expert guidance Act as a liaison for clients in understanding and exploring the broader value added by Fingerpaint Group Material Development & Team Leadership – 20% Be an active contributor, engaging with deliverables as a team leader Responsible for creating and co-creating client-facing materials like pitch presentations, kickoff presentations, etc. in setting the tone for Fingerpaint experience Partner with internal teams to evolve and improve processes for all aspects of project delivery with a focus on maximizing quality, collaboration, and speed

Requirements

Proven sales / business development outcomes
Self-starter and accountable for building a roster of client relationships
Efficient and effective working style as deadlines drive many of our timelines
Demonstrates fundamental business communication skills, both written and spoken, to all level of an organization (Team leads, Executives, C-suite)
Energy, enthusiasm, and the ability to work under pressure
Excellent communication and interpersonal skills
Ability to manage multiple projects simultaneously
Confident problem-solver and experience leading process improvement efforts
Proactively seeks opportunities to increase knowledge, skills and abilities
Expectations of travel for conference, new business pitching and client management
5+ years of experience
Experience using AI tools and CRM applications (Hubspot, Salesforce, etc.)
Skilled in Microsoft suite of products (Excel, PowerPoint, Word, etc.)
Bachelor’s Degree required

Nice To Haves

Business Development, Sales, Account management experience in creative services, advertising, or marketing preferred
Pharmaceutical or pharmaceutical services experience appreciated

Responsibilities

Be a significant contributor to business growth
Prospect pharmaceutical and biotech companies for new opportunities for Fingerpaint services
Lead new business activities including project scoping and sales mapping
Lead teams in closing new business opportunities
Leverage, manage and grow a professional network of clients
Grow existing client relationships through new opportunities
Manage client relationships establishing long-term relationships for repeat business
Monitor project progress, providing expert guidance
Act as a liaison for clients in understanding and exploring the broader value added by Fingerpaint Group
Be an active contributor, engaging with deliverables as a team leader
Responsible for creating and co-creating client-facing materials like pitch presentations, kickoff presentations, etc. in setting the tone for Fingerpaint experience
Partner with internal teams to evolve and improve processes for all aspects of project delivery with a focus on maximizing quality, collaboration, and speed