Director, Client Services - Pharma

Vi•Austin, TX

About The Position

You will be responsible for owning and expanding Vi’s most strategic enterprise client relationships through a highly strategic, performance-driven lens. This role sits at the intersection of client leadership, omni-channel media execution, SaaS platform management, and strategic audience targeting, ensuring that Vi’s audience generation and performance marketing solutions deliver measurable business impact. You will serve as the primary technical and commercial partner to senior client stakeholders, including VP- and C-level executives, guiding them through complex digital media strategies, performance optimization, and data-driven decision-making. This role works closely with Vi’s Account Management, New Business, Client Performance, and Product teams to ensure technical execution aligns with commercial strategy and client objectives.

Requirements

Deep Performance Marketing Expertise
Strong background in digital media planning and buying, performance marketing, and audience generation
Comfort advising on omnichannel strategies, attribution, measurement frameworks, and optimization
Performance Based Mindset & Analytical Fluency
Ability to clearly define success metrics per client, and ensure measurement is in place for optimal tracking
High technical aptitude with data visualization and analytics tools
Ability to understand, interpret, and communicate complex performance and audience data
Client-Facing Leadership
Extensive experience working directly with VP- and C-suite stakeholders
Ability to build trust, influence decisions, and operate as a strategic advisor
High IQ / High EQ
Strong ability to influence across technical, commercial, and executive audiences
Comfortable navigating ambiguity and competing priorities
Startup Mentality
Strategic, entrepreneurial, and adaptable
Thrives in fast-moving environments where the process is still being built
Problem-Solving Orientation
Approaches complex challenges with rigor, creativity, and a solutions-driven mindset

Responsibilities

Provide Digital Marketing Leadership
Guide clients on omni-channel digital media planning, including interaction with ideal audiences, channel mix, budget allocation, and performance tradeoffs
Advise on performance marketing strategies across paid social media, paid search, programmatic, and native advertising
Serve as a trusted advisor on how data, targeting, and measurement drive scalable growth
Program Advocacy & Customer Success
Proactive Risk Mitigation: Implement Strategies to proactively identify issues either in-platform or with our strategy before they become client facing problems
Escalation Point: Serve as the final escalation point for complex technical issues that threaten client adoption
Client Roadmap: Oversee the creation and execution of roadmaps and ensure integration
Data-Driven Storytelling & Visualization
Leverage performance data and data visualization tools to tell clear, compelling stories to technical and non-technical stakeholders
Translate complex analytics into actionable insights that influence executive decision-making
Cross-Functional Collaboration
Partner closely with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations
Advocate for client needs internally while balancing operational realities and product direction