Director of Client Relations

Ernest•Charlotte, NC

1d•Onsite

About The Position

Ernest is seeking a talented and driven Director of Client Relations to lead from the front. This role involves building deep relationships, championing a high-performance team, and becoming the face of Ernest in the Charlotte, NC territory. The Director will inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create exceptional client experiences. The ideal candidate is adept at leading in various settings and fostering strong partnerships with clients and teams.

Requirements

Proven B2B outside sales success.
Experience managing and growing an outside B2B sales team.
Strong leadership, communication, and coaching abilities.
Track record of strategic thinking and operational execution.
Confidence in building rapport at all levels from clients to colleagues.
Valid driver's license and a clean driving record.

Nice To Haves

Industry experience not required, we hire for potential and performance.

Responsibilities

Lead and develop a territory sales team, motivating and managing B2B Client Relationship Managers.
Drive performance, accountability, and professional development within the sales team.
Coach the team in sales strategies, tools, and account planning.
Lead monthly sales meetings and conduct regular reviews to keep goals on track.
Serve as the go-to sales leader for the region, building authentic relationships with business clients.
Represent Ernest at appreciation events, sports outings, and client meetings.
Partner with supplier representatives to drive value and strengthen relationships.
Guide and support CRMs in hunting for new business and growing key accounts.
Equip the team to uncover client needs, deliver customized solutions, and build long-term loyalty.
Coach CRMs to deepen account penetration and maximize Go-To-Market growth.
Act as a strategic partner in removing roadblocks and navigating client challenges.
Create and execute a yearly business plan focused on profitable growth.
Recommend process improvements to elevate the sales function.
Support company policies related to credit, collections, pricing, and more.
Approve pricing deviations and oversee sales promotions, campaigns, and contests.