Director of Client Relations

Ernest•Tacoma, WA

23h•$100,000 - $130,000•Onsite

About The Position

Ernest is seeking a Director of Client Relations to lead from the front, focusing on building deep relationships, championing a high-performance team, and becoming the face of Ernest in their territory. This role involves inspiring a team of Client Relationship Managers (CRMs), driving growth through new business development and account expansion, and creating exceptional client experiences. The ideal candidate can lead in various settings and foster strong partnerships with clients and teams.

Requirements

Proven B2B outside sales success
Experience managing and growing an outside B2B sales team
Strong leadership, communication, and coaching abilities
Track record of strategic thinking and operational execution
Confidence in building rapport at all levels, from clients to colleagues
Valid driver’s license and a clean driving record

Nice To Haves

Industry experience not required, we hire for potential and performance

Responsibilities

Lead and Develop a Territory Sales Team: Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps), drive performance, accountability, and professional development, and coach the team in sales strategies, tools, and account planning. Lead monthly sales meetings and conduct regular reviews.
Act as the Territory’s Sales Leader and Brand Ambassador: Serve as the go-to sales leader for the region, build authentic relationships with business clients, represent Ernest at events, and partner with supplier reps.
Drive New Business and Grow Existing Accounts: Guide and support CRMs in hunting for new business and growing key accounts, equip the team to uncover client needs, deliver customized solutions, and build loyalty. Coach CRMs to deepen account penetration and maximize GTM growth. Act as a strategic partner in removing roadblocks and navigating client challenges.
Lead with Operational Excellence: Create and execute a yearly business plan focused on profitable growth, recommend process improvements, support company policies related to credit, collections, and pricing, and approve pricing deviations and oversee sales promotions.