Director of Client Access Services

Northern Pines Mental Health Center • Brainerd, MN

7d • Hybrid

About The Position

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package! We are seeking a Program Director to join our Client Access Specialist (CAS) team! This full-time position will operate throughout our six-county service region. The Client Access Director will provide supervision to NPMHC Client Access employees and the Call Center along with supervising daily operations of client-facing offices. They will train, support, and provide Client Access functions as necessary, requiring competence in all areas of the Client Access and Call center positions.

Requirements

• High School Diploma or approved equivalent combination of education and experience
• Minimum of two years’ experience in a support specialist/ receptionist role
• Travel is a function of this position; a valid driver's license is required

Nice To Haves

• Associate’s degree in medical administration or equivalent field
• Minimum of two years’ experience in a supervisory role
• Experience working in the medical and/ or mental health field

Responsibilities

• Fill in for Client Access Specialists as needed. The Director of Client Access must be able to complete all essential functions of the Client Access Specialist position, inclusive of Mental Health Urgent Care CAS staff and Crisis Line coverage.
• Fill in for Call Center as needed. The Director of Client Access must be able to complete all essential functions of the Call Center position
• Ensure the full intake and referral processes is followed by all NPMHC supportive roles, regardless of their program, meeting the expectations set out by regulations, CCBHC, and NPMHC standards
• Patient initial and ongoing registration: Ensure that all supportive roles at NPMHC complete screeners, consents, necessary paperwork in the expected timeframes
• Ensure accurate and up-to-date insurance for all clients are in place before each service is rendered, which would additionally include providing MNsure Navigation and working with clients to complete financial assistance applications if appropriate, calling on benefits and eligibility, handling Good Faith Estimates in the timeline given by the No Suprises ACT, and that preauthorization’s are received, processed, and entered into the electronic health record (EHR) prior to services occurring
• Ensure all necessary services and programs receive reminder calls for services
• Monitor and maintain all necessary client-facing staff schedules in the EHR for staff to increase efficiency and productivity of each staff, administered by the Client Access Specialists and Call Center
• Manage employment of supportive positions including but not limited to: screen applicants, hiring, conduct reviews, approve time in payroll system, address employee concerns, and take corrective action when necessary
• Coordinate and lead team meetings for all supportive staff at NPMHC
• Assist with billing inquiries from clients as presented with questions from Client Access Specialists, triaging to the Finance Office as necessary
• Provide training to staff, both at hire and ongoing, routinely monitoring processes to ensure they are accurate, complete, and following NPMHC policies, procedures, guides, and forms
• Provide ongoing, in-person supervision to Client Access and Call Center positions in each clinic and Call Center. This will require regular travel throughout our service region
• Oversee client-facing spaces including but not limited to: site cleanliness and overall appearance, free from clutter and debris, representing as presentable in a professional clinical setting

Benefits

• Competitive wages
• Exceptional benefits package
• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st - 3rd year, full-time employees earn 19 days/152 hours per year. Increases with longevity!)
• Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED