Director of Client Access Services

NORTHERN PINES MENTAL HEALTH CENTER • Brainerd, MN

1d • $58,000 - $70,000 • Hybrid

About The Position

Northern Pines Mental Health Center is seeking a Program Director to join our Client Access Specialist (CAS) team. This full-time position will operate throughout our six-county service region. The Client Access Director will provide supervision to NPMHC Client Access employees and the Call Center, along with supervising daily operations of client-facing offices. They will train, support, and provide Client Access functions as necessary, requiring competence in all areas of the Client Access and Call center positions.

Requirements

• High School Diploma or approved equivalent combination of education and experience
• Minimum of two years’ experience in a support specialist/ receptionist role
• Valid driver's license is required

Nice To Haves

• Associate’s degree in medical administration or equivalent field
• Minimum of two years’ experience in a supervisory role
• Experience working in the medical and/or mental health field

Responsibilities

• Fill in for Client Access Specialists as needed, including Mental Health Urgent Care CAS staff and Crisis Line coverage.
• Fill in for Call Center as needed.
• Ensure the full intake and referral processes are followed by all NPMHC supportive roles, meeting regulatory expectations.
• Ensure that all supportive roles at NPMHC complete screeners, consents, and necessary paperwork in the expected timeframes.
• Ensure accurate and up-to-date insurance for all clients are in place before each service is rendered, including providing MNsure Navigation, working with clients to complete financial assistance applications, calling on benefits and eligibility, handling Good Faith Estimates, and ensuring preauthorizations are received, processed, and entered into the EHR prior to services.
• Ensure all necessary services and programs receive reminder calls for services.
• Monitor and maintain all necessary client-facing staff schedules in the EHR for staff to increase efficiency and productivity.
• Manage employment of supportive positions including screening applicants, hiring, conducting reviews, approving time in payroll system, addressing employee concerns, and taking corrective action.
• Coordinate and lead team meetings for all supportive staff at NPMHC.
• Assist with billing inquiries from clients as presented with questions from Client Access Specialists, triaging to the Finance Office as necessary.
• Provide training to staff, both at hire and ongoing, routinely monitoring processes to ensure they are accurate, complete, and following NPMHC policies, procedures, guides, and forms.
• Provide ongoing, in-person supervision to Client Access and Call Center positions in each clinic and Call Center, requiring regular travel throughout the service region.
• Oversee client-facing spaces including site cleanliness and overall appearance, ensuring they are presentable in a professional clinical setting.

Benefits

• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st - 3rd year, full-time employees earn 19 days/152 hours per year. Increases with longevity!)
• Nine holidays observed per year
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED