Director of Claims-Ergon, Inc.

Ergon•Flowood, MS

3d•Onsite

About The Position

Ergon, Inc. is seeking a Director of Claims to lead the enterprise claims function, focusing on strategy, execution, and performance. This role involves overseeing all aspects of claims management, including litigation, third-party administrator oversight, and analytics, with the goal of reducing the total cost of risk and improving organizational outcomes. The position acts as a key partner to business units, insurance carriers, and outside counsel, reporting directly to the VP of Risk Management. Ergon, Inc. emphasizes a relationship-driven culture that values employee learning and contribution, maintaining a small-company feel despite its global presence.

Requirements

Bachelor's degree/Juris Doctor preferred
7 to 10 years of relevant experience in claims, litigation, or insurance, preferably within a large organization or law firm
3 to 5 years of leadership or supervisory experience
Strong understanding of casualty claims, litigation strategy, and workers compensation
Experience managing third party administrators or outside counsel

Responsibilities

Lead and manage the enterprise claims function, including oversight of all casualty claims and related processes
Direct litigation strategy in coordination with outside counsel
Partner with business units to manage claims, gather documentation, and support effective resolution strategies
Oversee third party administrators and vendors, including performance management, audits, and contract oversight
Develop and implement strategies to reduce claim frequency and severity, including the use of analytics and reporting
Manage claims-related financial processes, including reserving oversight, bill review, and reimbursements
Provide regular reporting and insights to senior leadership on claim trends, drivers, and opportunities for improvement