Director of Claims

Olympus Insurance Company • Jacksonville, FL

1d • Onsite

About The Position

Olympus Insurance Company is seeking a Director of Claims to provide strategic and operational leadership to teams responsible for delivering exceptional claims outcomes. This role involves leading Claims Managers and their teams with a focus on severity control, expense management, quality, compliance, and customer service, while also shaping strategies to strengthen the overall Claims organization. As a member of the Senior Claims Leadership Team, the Director will collaborate with other leaders across Olympus to drive consistency, develop talent, and ensure claims practices align with the company's commitment to Service, Simplicity, and Accountability.

Requirements

• 10+ years of Personal Lines claims experience.
• 5+ years of claims management experience.
• Bachelor's degree or equivalent work experience.
• Strong claims leadership and technical expertise.
• Strong analytical skills with experience managing performance through metrics and scorecards.
• Excellent written and verbal communication skills.
• Proven ability to lead, coach, and develop high-performing teams.

Nice To Haves

• Master's degree preferred.
• CPCU, AIC, or similar industry designation preferred.

Responsibilities

• Provide leadership and oversight for specialized Claims teams, which may include Daily, CAT, Litigation, Operations, and SIU.
• Take ownership of team inventory, work product, quality, severity, expenses, and overall performance.
• Use metrics and scorecards to monitor results, identify opportunities, and drive performance.
• Lead and develop Claims Managers and their teams through coaching, performance management, and ongoing staff development.
• Support recruiting, staffing, training, and quality assurance efforts to build strong and effective Claims teams.
• Partner with Senior Claims Leadership and other departments to ensure consistent, compliant, and high-quality claims practices.
• Participate in and lead Claims committees focused on policy language, coverage interpretation, reserves, and settlement authority.
• Develop and implement tactical and strategic initiatives that strengthen claims performance, customer service, and operational effectiveness.
• Collaborate across the organization to support broader Claims and company objectives.

Benefits

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director