Director of Catering (55368)
About The Position
Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point. Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience. SUMMARY: The Director of Catering is responsible for all aspects of catering sales and management to include development, planning, and performance of all sales duties related to Catering Sales. Successfully negotiates and closes sales that will maximize space and achieve/exceed catering goals. Listens to guests’ needs, analyzes information, and creates custom proposals that exceed guest expectations.
Requirements
- Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
- Must have proven selling, negotiating, and presentation skills
- Ability to work independently and as a member of various teams and committees
- Commitment to excellence and high standards
- Proven ability to handle multiple projects and meet deadlines
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Requires knowledge of advanced sales techniques
- Highly developed customer service skills with strong attention to detail
- Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
- The ability to delegate, effectively train, and coach employees
- Bachelor's degree from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Responsibilities
- Generates and develops new catering business
- Maintains and nurtures new and existing client relationships
- Review catering contracts and relay the proper information to other departments
- Heavy external and internal guest contact
- Maintains and develops client relations for new and larger established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations
- Generate conference revenue with an eye on exceeding goals
- Actively pursue business accounts
- Ensure contracts are completed and executed accurately
- Provide exceptional service to new and existing accounts
- Create and implement action plans to increase a base of sales
- Conduct site tours with potential clients
- Strong communication and responsive nature
- Ambassador and representative for the company as a whole
- Analyzes existing and anticipated client needs and promotes company services to fill catering sales requirements
- Functions as liaison between client companies and operations staff
- Professional, friendly, and self-motivated
- Attention to details and follow through
- Effective organizational skills
- Performs other related duties as assigned by management
- Directly supervises employees within the department(s)
- Indirectly supervises employees within the department(s)
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Benefits
- Medical, Dental, and Vision Insurance
- Company paid Basic Life and AD&D Insurance
- 401(k) with Company match
- Paid Time Off and State required Sick Pay (as applicable)
- 8 Paid Holidays
- Hotel discounts by brand
- Short-Term and Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
