Director of Catering & Event Operations - Douglasville Conference Center

PROOF OF THE PUDDING•Douglasville, GA

About The Position

Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. We are seeking a dynamic and results-driven leader to oversee sales, catering, event execution, and client partnerships at the Douglasville Conference Center & Greystone Amphitheatre. This role serves as the primary liaison to our client-partner, the City of Douglasville, while leading all private event sales, food & beverage operations, and on-site execution. The ideal candidate brings a balance of sales leadership, operational excellence, financial acumen, and team development to drive revenue growth and exceptional guest experiences.

Requirements

5+ years of experience in sales, catering, event operations, or hospitality leadership
Proven experience managing client relationships and large-scale events
Strong financial acumen including budgeting, forecasting, and reporting
Demonstrated leadership experience managing teams in high-volume environments
Excellent communication, organization, and problem-solving skills
Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred)

Nice To Haves

Bachelor’s Degree in Hospitality, Business, or related field preferred

Responsibilities

Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success
Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion
Lead all private client catering, food & beverage programming, and event execution
Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities
Collaborate with clients to align event scope with budget while maximizing profitability
Partner with leadership to identify and implement revenue growth initiatives
Oversee all banquet and event operations, ensuring high standards of service and execution
Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments
Maintain excellence in event logistics, staffing, and guest experience
Oversee financial reporting, forecasting, and budget management for the venue
Ensure accurate billing, cost controls, and timely reconciliation of all events
Monitor performance against revenue and expense goals, taking proactive action as needed
Lead, mentor, and develop a team of managers and hourly staff
Set clear performance expectations and provide ongoing coaching and training
Oversee staffing plans, scheduling, and labor management to align with business needs
Partner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts
Ensure offerings align with market trends, client expectations, and profitability goals
Ensure guest satisfaction scores exceed expectations
Uphold and continuously improve service standards across all events
Act as a visible leader during events to ensure quality and resolve issues in real time