Dir, Cash Post & Cred Resoluti

UF Health • Gainesville, FL

2d

About The Position

The Director of Cash Posting & Credit Resolution leads cash application and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution for the healthcare system. This leader drives accurate bank-to-system-to-general ledger (GL) reconciliation, reduces cash-to-post cycle time, and improves cash conversion through standard work, automation, and disciplined controls. The Director partners closely with Treasury/Finance, Billing/Follow-Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit-ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field strongly preferred. A formal degree may be substituted with 10+ years of direct, hands-on revenue cycle and supervisory experience.
• Minimum of 5 years of progressive healthcare revenue cycle experience with a four-year degree.
• Minimum of 4 years of leadership experience managing hospital and/or professional billing operations with a four-year degree.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading large teams through organizational change and process improvement initiatives.
• Enterprise payments and remittance operations expertise.
• Strong proficiency in reconciliation and accounting integration, including: Bank-to-system reconciliation, System-to-general ledger (GL) reconciliation, Financial transaction accuracy and oversight.
• Extensive knowledge of: Credit balance management, Refund processing, Recoupment practices, Related compliance requirements.
• Demonstrated performance management discipline, including: Key Performance Indicators (KPIs), Operational cadence, Accountability measures.
• Strong leadership skills with the ability to manage, develop, and motivate teams.
• Proven change leadership capabilities with a continuous improvement mindset.
• Excellent communication and interpersonal skills.

Nice To Haves

• Epic Revenue Cycle Certification preferred.

Responsibilities

• Leads cash application and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution for the healthcare system.
• Drives accurate bank-to-system-to-general ledger (GL) reconciliation.
• Reduces cash-to-post cycle time.
• Improves cash conversion through standard work, automation, and disciplined controls.
• Partners closely with Treasury/Finance, Billing/Follow-Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit-ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director