Director of Case Management

North Bay Regional Center•Napa, CA

2d•$157,224 - $173,328•Hybrid

About The Position

North Bay Regional Center (NBRC) is seeking a Director of Case Management to provide vision, oversight, and direction for its Case Management Department and all related activities. This role is responsible for implementing relevant Trailer Bill Language (TBL), Department of Developmental Disabilities (DDS) Directives, case management, community outreach, advocacy for individuals served, and legal services. The Director will serve as a member of the Executive Leadership Team, collaborating with other department directors to develop, support, and implement case management and related policies. The position involves recommending policies and procedures, overseeing their administration, developing staffing projections, preparing for DDS surveys, disseminating information on DDS directives, developing and implementing service changes, participating in needs assessment, providing oversight to administrative grievances and fair hearings, identifying training needs, and representing NBRC as a liaison to DDS and other regional centers. The Director will also provide oversight and approval for hiring new Case Management supervisory staff.

Requirements

Any combination equivalent to graduation from college with a bachelor’s degree in a related field, plus five years of increasing responsibility for case management activities at a Regional Center.
Or a master’s degree in a related field, plus three years of increasing responsibility for development or implementation of case management activities.
A minimum of three years of senior management experience, preferably within the non-profit sector, is required.
Experience in the field of developmental disabilities, is required.
Knowledge of principles and best practices of case management activities supporting individuals with Intellectual and/or Developmental Disabilities.
Knowledge of interdisciplinary process and clinical interventions most frequently used in programs for people with developmental disabilities.
Ability to adopt a course of action which stimulates productivity and improves services.
Ability to conceptualize programs to meet community needs.
Ability to implement effective administrative changes while understanding organizational impact and effective communication strategies.
Ability to plan and schedule and workflow.
Knowledge of and ability to apply principles of management and organization, personnel administration and supervision.
Ability to resolve communication, personal utilization, public relations and other administrative problems.
Ability to establish and maintain effective working relationships with a variety of staff, individuals served, and community professionals and leaders.
Experience using data and performance metrics to measure programs, projects and initiatives at both organizational and departmental levels.
Proven commitment to person-centered thinking practices.
Demonstrated ability to communicate effectively with a variety of audiences through an assortment of mediums, including written reports, presentations and open-discussion settings.
Demonstrated ability of working collaboratively with and leading others by setting clear goals, responsibilities and deadlines.
Previous supervisory experience required, to include team building, leadership development and performance management.
Demonstrated experience in program development, management and measurement.
Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours.
Must be able to regularly travel to all NBRC offices within catchment area.
Must be able to occasionally travel to attend meetings outside of catchment area, including occasional overnight travel to attend statewide meetings.
Provide minimum automobile liability insurance as required by California Law.
Flexibility in work hours is required to meet the needs of the regional center constituency.
This position will be primarily based in the office, however, hybrid work may also be available.

Nice To Haves

Bilingual Spanish/English skills are preferred.
Fluency in a language in addition to English is preferred but not required.

Responsibilities

Recommending Case Management-related policies, procedures, and priorities to the Executive Director.
Providing oversight of the administration of procedures within the Case Management department.
Developing staffing projections and identifying patterns, continually evaluating caseload assignments to meet caseload reporting requirements.
Preparing and responding to applicable DDS surveys.
Researching, understanding, and disseminating information to agency employees regarding DDS directives and changes to case management policies and practices.
Developing and implementing changes in services.
Participating in needs assessment and planning for case management activities.
Providing general oversight to administrative grievances and fair hearings.
Identifying employee and community training needs and leading the development of appropriate training programs.
Representing NBRC as directed by the Executive Director as a liaison to DDS and associated state-level work groups, developing and fostering relationships with counterparts at other regional centers.
Providing oversight and approval for the hiring of new Case Management supervisory staff.
Demonstrates effective leadership and senior management techniques/attributes, including open and frequent communication, ethical conduct and consistent application of policies and procedures through relationship development, active collaboration, optimism, and honesty.
Serves as a member of the Executive Management Team, collaborating with other department directors to develop, support and implement case management policies and procedures.
Serves as a visible, accessible, and approachable leader.
Using coaching and mentoring, develops leadership and enhances skill set for direct reports.
Builds a spirit of teamwork and collaboration with the Management Team, developing appropriate means of staff motivation.
Ensures effective leadership development and training is provided to current and future leaders of the Case Management department.
Ensures quality and system alignment to drive person-centered outcomes as defined by the Lanterman Act.
Sets overall goals for Case Management, as well provides individual directives to direct reports to ensure effective implementation of initiatives, plans and policies.
Stays informed on changes to the service-delivery system, and in response to changes, ensures policies and practices are updated and implemented.
Meets with Associate Directors of Case Management to ensure alignment and provide opportunities for collaboration and problem solving.
Meets with other direct reports on a regular basis, allowing focused time for collaboration and coaching.
Ensures employee performance reviews are completed timely to emphasize accountability and promote career development.
Partnering with the Director of Administrative Services and/or the Human Resources Department, seeks appropriate counsel on personnel related decisions to ensure compliance with federal and state regulations as well as Collective Bargaining Unit agreements.
Ensures the establishment of policies and operational procedures that provide for the protection of the health and safety of individuals served and assesses the effectiveness of services provided.
Ensures the implementation of procedures to gather data on the satisfaction of individuals served and their family members.
Attends monthly NBRC Board of Directors’ meetings and serves as the Case Management employees representative to committees of the Board of Directors.
In collaboration with the Executive Management Team, supports the mission, visions, values, and strategic plan of NBRC established by the Board of Directors.
Provide general management and oversight of case management activities at NBRC.
Collaborate with DDS and representatives of other regional centers.
Adopting Person Centered Thinking principles and practices to align with case management activities.
Working with Executive Director and Board of Directors, lead and champion Strategic Planning Process.
Maintain a high level of personal and professional conduct.
Use initiative and sound, independent judgement within established guidelines.
Train, supervise, evaluate, and motivate personnel by cultivating a sound organizational climate.
Make decisions with a minimum of direction.
Analyze and find effective solutions to problems.
Communicate effectively in person, on the telephone and in writing.
Independently organize, prioritize, and coordinate work activities.
Read, interpret, and follow complex policies, procedures, laws, and regulations.
Interact tactfully and effectively with those contacted in the course of the work.
Perform work under stressful conditions, as required.
Maintain current workload with complete and accurate documentation.
Attend meetings in and out of the office with punctuality.
Conduct meetings, interviews and evaluations and interpret and document the information.
Represent the agency's philosophy, policies, and standards in a professional manner in the community and with staff.
Understand and utilize sound case management and counseling principles.
Adhere to a reliable work schedule, i.e., punctuality in reporting to work and in using consistent sign-out methods.
Accurate and timely recording on time sheet and mileage forms.
Timely notification to supervisor of schedule changes, i.e., use of accrued time off.
Other duties, as assigned.

Benefits

CalPERS Retirement Plan
CalPERS Medical Insurance Plans, with generous employer contributions
Dental Insurance, with zero cost for employee only coverage
Vision Insurance, with $5/month employee cost share for employee only coverage
Flexible Spending Accounts for Medical and Dependent Care
100% Employer Paid Life Insurance
Generous vacation and sick accrual policies
Employee Referral Reward Program
16 Paid Agency Holidays/year
CalPERS 457 Supplemental Retirement Plan
Bi-lingual language differential: For those speaking, reading and writing other than English – $225 per month
For those speaking a language other than English – $150 per month
For those using American Sign language – $200 per month