Director of Case Management

MercyFirst • Brooklyn, NY

3d • Hybrid

About The Position

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since its founding in 1894. The agency addresses the emotional and physical needs of children and families in Brooklyn, Queens, and Long Island through innovative treatments and life-changing interventions. MercyFirst provides community-based prevention and family foster care services, group homes for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves over 3,000 children, teenagers, and families. The NYC Residential Programs provide 24-hour residential care and supportive services for youth with a history of trauma and complex needs. Four agency-operated group homes offer youth structure and supervision in family-like settings, designed to provide evidence-based treatment for emotional and physical safety and stability, practice positive coping skills, build healthy relationships, and offer case management services for discharge planning through family reunification or independent housing, along with youth development services to foster growth and competency in daily life skills. The residential programs provide specialized residential foster care for teens entering the foster care system or requiring emergency replacement (YRC) and teens who are pregnant or parenting, accommodating their child (PPP).

Requirements

• Masters Degree in Social Work (MSW) or in a related Human Services field ; NYS Licensure preferred.
• 3+ years of administrative/supervisory experience, specific to the field of child welfare.
• 5+ years of prior case management experience, specifically to New York City child welfare.
• Prior experience working with children and families known to the Child Welfare system, impacted by Abuse and Trauma Required.
• Strong Engagement, Organizational and Communication skills.
• Knowledge of and commitment to child welfare best practice standards.
• Understanding and willingness to commit to the agency’s mission, core values, Sanctuary commitments, and Diversity, Equity, Inclusion and belonging (DEIB).
• Ability to accommodate a flexible work schedule, including evenings and weekends and to be on call for emergencies.
• Proficiency in Microsoft Office suite.
• Demonstrate competency in child development.
• Experience in case work counseling, crisis intervention, safety planning, advocacy, concrete services and referrals, family support and psycho-education with youth and families in accordance with all applicable ACS, OCFS and Family Court standards, instructions and procedures.

Responsibilities

• Ensures development of quality programming involving the required/recommended services for each child on assigned caseload (medical, developmental, clinical, and educational) and monitor the case progress and outcomes.
• Maintain compliance tracking and performance management systems to consistently monitor program outcomes and implement corrective action plans when necessary.
• Ensure assigned staff conduct Field Visits to family’s /client’s homes, schools, treatment centers, etc.
• Facilitate the active participation of family members at Family Team Conferences (FTC) to build consensus around the development of Service Plans that address individual and family system needs and expectations to promote Safety, Stability, Permanency and Well-being outcomes.
• Training and Participation in the implementation of evidence-based/supported models of practice and treatment: Solution Based Casework (SBC); Attachment Regulation and Competency (ARC).
• Responsible for review and monitoring of timely and accurate Progress Notes, Family Assessment and Service Plans, Court Reports and other required documentation.
• Adheres to Family First regulations related to QRTP and QRTP- exempt requirements.
• Participation in weekly rounds with program’s treatment team to ensure integrated approach to case progression.
• Responsible to maintaining case documentation and data entry into systems of record: Connections and ASARA.
• Availability to assist with 24 hour on-call support to program personnel and clients.
• Participation in weekly supervision, program meetings, trainings and workshops to enhance professional development and advance program development initiatives.
• Establish and sustain a workplace environment that is respectful and supportive of staff, clients and families, community service providers, and other external stakeholders.
• Monitoring budgetary processes, including purchase approvals.
• Work in partnership with the VP of NYC Residential Services to develop strategies that promote growth and change within the program to respond to OCFS/DSS referrals.
• Collaborate with agency-based and/or community-based service providers to advance family-specific needs and assist with obtaining services including, but not limited to safe housing, emergency financial assistance an, health care, mental health services, substance abuse services, education services, legal advocacy, and representation, parenting support, care management, prevention services.
• Hire, train, supervise and evaluate case management staff.
• Participation in Agency-wide Management Team Meetings.

Benefits

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick days, and 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager