Director of Case Aide Services

Northwoods•Dublin, OH

About The Position

As the Director of Case Aide Services, you will be responsible for providing strategic leadership and oversight of our case aide team, ensuring the efficient delivery of services to clients and promoting their well-being and self-sufficiency. You will manage daily operations, drive operational excellence, and foster a high-performance culture within the team. In addition to overseeing team performance, you will collaborate with senior leadership to develop and implement strategies that align with the organization's goals and vision.

Requirements

Bachelor's degree in business, social work, psychology, human services, or a related field (Master's degree a plus).
10 years of related experience, with at least 5 years of supervisory experience
Experience in Human Services preferred
Must be authorized to work in the U.S.
A confident, natural leader and problem solver with demonstrated critical thinking, problem solving, and a proven track record of managing high-performing teams.
Deep understanding of human services operations, case management, and client support.
Excellent financial acumen, with experience in budgeting, financial analysis, and driving cost efficiency.
Strong strategic thinking, problem-solving, and decision-making skills.
Excellent communication, interpersonal, and organizational skills, with the ability to engage with executives, clients, and team members.
Ability to work in a fast-paced, matrixed environment and navigate ambiguity.
Strong customer service orientation and the ability to handle difficult client situations with professionalism and tact.
Ability to drive change and process improvements within the organization.
Must be willing to travel occasionally.
Proficient with MS Office applications and telecommuting tools for virtual communication.

Responsibilities

Provide strategic leadership and direction for the Case Aide Services team, ensuring alignment with organizational goals and vision.
Recruit, train, and mentor high-performing individuals, fostering a positive and collaborative work environment.
Promote a culture of professional development, encouraging continuous learning and career advancement opportunities for team members.
Instill a high-performance culture with a focus on teamwork, service excellence, and accountability.
Lead the team in handling challenging client situations, providing guidance, and ensuring effective crisis management.
Oversee daily operations of the case aide team, ensuring the efficient and effective delivery of support services to clients.
Develop and implement operational processes, procedures, and frameworks to maintain service quality and compliance with company policies.
Identify opportunities for operational improvements and implement solutions to enhance performance and achieve operational goals.
Monitor performance metrics, KPIs, and industry benchmarks to assess and optimize productivity and service quality.
Develop, manage, and monitor the department’s budget to ensure financial objectives are met.
Analyze financial performance, identify variances, and implement corrective actions to maintain profitability.
Work closely with the finance team to drive cost efficiency and maximize profitability through operational improvements.
Collaborate with the executive team to develop and execute long-term strategies that align with the organization's vision and growth objectives.
Identify opportunities for growth and diversification of services, ensuring the organization adapts to emerging industry trends and client needs.
Monitor industry trends, competitor activities, and market developments to stay ahead of potential challenges and capitalize on new opportunities.

Benefits

Medical (includes H.S.A. option with employer contribution), dental, and vision insurance
Short- and long-term disability
Company paid basic life insurance
401(k) with 4% company match and immediate vesting
Wellness program that helps you earn lower premiums
Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
12 weeks fully paid parental leave
Up to $5,000 adoption fee reimbursement
$500 wellness reimbursement after 60 days of employment
Generous PTO policy and 10 company paid holidays
Company paid cell phone plan